Customer Service - Account Manager

Job Duties

Position Expectations for all Customer Service Representatives (may include but not limited to):

1. Accountable for providing GRAND CHAMPION Customer Service to everyone.

2. Make outbound phone calls to customers securing shipments to be hauled through Brenny Transportation Inc., & Brenny Specialized Inc.

3. Answering customers' incoming phone calls and questions. Negotiate competitive rates on loads and book shipments.

4. Above average communication with Logistics Team Lead & VP of Logistics & Customer Relations. Meeting weekly or monthly to discuss goal setting and revenue strategies.

5. Maintain and help build strong professional relationships with customers while supporting efforts to grow revenue.

6. Keep telemarketing tabs current.

7. Understand and sell WBE, DBE, and WOSB certifications.

8. Attend company meetings, chamber events, educational classes, networking events, and seminars as directed, while maintaining professional and technical knowledge by participating in these activities and reviewing industry-related publications.

9. Accountable for researching & lead generation of customers and keeping all customer information up to date in the system.

10. Customer visits regularly to build relationships with customers.

11. Work closely with Business Service & Carrier Service to share necessary credit information, communicate customer expectations, and coordinate freight needs.

12. Resolve customer concerns, develop solutions, and make recommendations to Logistics leaders as needed.

13. Work towards achieving and maintaining company & individual goals.

14. Other duties as directed by Logistics Team Lead, VP of Logistics & Customer Relations, VPs & Owners.

Additional Account Representative Position Expectations:

1. Actively pursue and secure new accounts by prospecting and Champion calling on available lanes to quote.

2. Work closely with internal teams—including Business Service, Carrier Service, Customer Service/Sales, and Specialized Dispatch—to share necessary credit information, communicate customer & load expectations, and coordinate freight needs.

3. Maintain and keep track of historical customer sales records.

4. Submit daily, weekly, and monthly activity and results reports, including call reports, work plans, and annual sales analyses.

5. Coach new and existing team members.

6. Conduct sales presentations to individuals and groups, ensuring all content is kept up to date.

Minimum Education Required

*College degree or 2-4 years similar work experience, customer service training helpful

Minimum Experience Required

*2 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

No

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

Yes

Compensation

$22.00 - $30.00 / Hourly

Postal Code

56374

Place of Work

On-site

Requisition ID

5197

Job Type

Full Time

Job Benefits

Benefits:

100% Team Member Paid Insurance Retirement Plan Home / Work-Life Balance

Military Bonus Tobacco Free Bonus Loyalty Bonus

Team Retreats Paid Weekly Preset, Predictable Schedule M-F

Uncapped Bonus Potential On-Site Auto shop Team Member Mentoring Program

Team Advisory Committee Nurse/Wellness Coach Monthly Charities to Serve

Advancement Opportunities Monthly Profit Sharing Everyone Has a Voice

Owners Provide a Fun, Energetic and Caring Atmosphere!

Application Instructions

Resumes can be emailed to View email address on click.appcast.io. Otherwise, you can apply through Indeed by searching for Brenny Transportation or apply on our website, brennytransportation.com.