Security Officer

Security Officer

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work!

The Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

The hourly rate for this position is $21.50

Summary of Job Description

The Security Officer is responsible for ensuring the safety and security of guests, staff, and property. Key duties include patrolling premises, monitoring surveillance cameras, and responding to disturbances or emergencies. This role involves assisting guests with inquiries, enforcing hotel policies, and reporting suspicious activities or incidents to management or law enforcement. A Security Officer must exceed guest expectations by providing a positive experience during their stay. Strong observation skills, attention to detail, and the ability to remain calm under pressure are essential.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow up, and organizational
• Sets high personal performance
• Must be proactive and have a creative, positive, and focused
• Maintaining confidentiality and sensitive information is a
• Must have the ability to push, pull bend, squat and lift up to 50 lbs. on a regular basis.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment
• Bilingual English/Spanish speaking skills preferred

Job Responsibilities

• Ensure the safety and security of guests, staff, and property by patrolling premises and monitoring surveillance cameras.
• Respond to disturbances and emergencies, assisting guests and employees with safety concerns.
• Conduct investigations of crimes against property and persons, maintaining accurate records and reporting to management or law enforcement.
• Assist sick and injured guests and employees, ensuring proper documentation and follow-up.
• Enforce hotel policies and report suspicious activities.
• Check alarm systems, safety, and fire equipment, and monitor the security of building doors, service areas, and delivery areas.
• Follow 4 Keys service standards, standard operating procedures, and safety standards.
• Work cohesively with co-workers and all departments as part of a team.
• Adhere to flexible scheduling based on business needs, including holidays, nights, overnights, and weekends.
• Maintain strong observation skills, attention to detail, and the ability to remain calm under pressure.
• Must have the ability to push, pull, bend, squat, and lift up to 50lbs on a regular basis.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: View email address on click.appcast.io.

Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.