Customer Programs Manager

Job Description

Job Description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at

POSITION SUMMARY

We are seeking a Customer Programs Manager who will act as the liaison for the company and the customer, successfully managing assigned contracts by leading cross-functional teams throughout the pre-production, bus build and acceptance processes. This individual will cultivate long-term business relationships of customer confidence and trust.

WHAT YOU WILL DO:

• Must understand the full requirements of each customer contract as assigned.
• Develop a project plan, identify project timelines, and track status of work vs. plan (includes staying current with program plan).
• Provide daily operational guidance to cross-functional departments relative to the completion of contracts from initial strategy to post delivery.
• Address and resolve project issues that may arise and manage critical project timelines.
• Conduct weekly project meetings with internal/external stakeholders. Must record and publish minutes of each meeting that include actions, owner, and due dates.
• Must ensure calibration of the contract with the customer and internal stakeholders on both bus and contract deliverables.
• Complete all required project documentation, especially project status milestone update and updates for weekly Exec Ops meetings.
• Work within key controls identified under this area of responsibility in support of compliance to financial reporting.
• Work with customers to confirm final bus configuration and work closely with Field Services and others until completion of final bus acceptance.
• Engage in the meaningful development of personal Management by Objectives (MBO) criteria and execute your work to achieve these goals.
• Work within established policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational, Quality, Environmental, Health, and Safety programs.
• Identify opportunities for process improvements.

WHAT YOU NEED TO BE SUCCESSFUL:

• Bachelor's degree in business administration or communications or related business experience.
• Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
• Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
• Superior computer and organizational skills.
• Goal orientated and motivated to achieve tasks within set timelines.
• Ability to present information professionally in written and verbal communication.
• Ability to work with minimum supervision and possess initiative to seek improvements.
• Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
• Must be able to travel to all New Flyer facilities when required (including Canada and U.S.)

*Travel is required for this position**

Annual Salary Range: $80,000 - $90,000

WHY JOIN OUR TEAM:

• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
• Medical, Dental, and Vision
• Life Insurance
• Paid Stat Holidays
• Employee Assistance Program

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at and