Call Center Agent

OX Floors

Job Description

Job Title: Call Center Agent/Manager

Location: Stuart, FL (in-office)

Company: OX Floors

About Us
OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners across Florida and Texas. We're expanding rapidly and looking for motivated Call Center Agents to join our Stuart, FL team.

Position Summary
The Call Center Agent is responsible for calling warm, pre-generated customer leads — no cold calling — to confirm interest and schedule in-home consultations for our outside sales team. This is a high-volume, appointment-setting role ideal for someone who is personable, coachable, and comfortable on the phone.

Key Responsibilities

Call warm inbound/pre-generated leads to confirm interest in a free consultation
Follow call scripts and best practices to qualify and convert leads into scheduled appointments
Schedule qualified appointments for outside sales representatives
Accurately log call outcomes and appointment details in the CRM
Meet or exceed daily and weekly dial and appointment-setting targets
Maintain a professional, friendly, and consistent phone presence
Participate in ongoing coaching and training to improve conversion rates

Qualifications

Prior call center, appointment-setting, or customer service experience preferred but not required
Strong verbal communication skills and a clear, friendly phone voice
Comfortable with a high volume of outbound calls to warm leads
Basic computer skills; ability to learn CRM/dialer software
Reliable, coachable, and goal-oriented
High school diploma or equivalent

Schedule

Full-time and part-time shifts available
Call center operates Monday through Sunday — flexible scheduling, including weekend availability
In-office position at our Stuart, FL call center

Compensation

Base hourly rate plus performance-based bonuses for scheduled/issued appointments

What We Offer

Paid training
Clear path for growth into other roles
Fast-paced, high-energy team environment

Apply

Vacancy posted 12 days ago

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