Director of Operations

Job Description:Who We Are:We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.Cart.com Fast Facts:6,000+ customers worldwide1,600+ employees globally17 warehouses nationwide, totaling over 10 million square feet of spaceHeadquartered in Houston, TX with international offices in Mexico and PolandOur values:Cart.com is building a company that is committed to living out these 6 core values:Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.Remember to be human: We work hard, but we leave room for the people, places and things that we love.This position is open to applicants or individuals who are located in or around Groveport,OH and is a Onsite role.The Role: (Onsite: Groveport 1)The main goal of the Site Director is to Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.In this role, you will drive team execution of the defined operational plans, owns fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.What You’ll Do:Manage yearly budget and own monthly P&L for assigned siteDevelop Operations Managers and Managers; Develop talent and site succession plansOwn operational standardization and continuous improvementDevelop and manage key client relationships at the operations level e.g.,Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to timeOversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operationBuild a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherenceProvide direction and support to direct reports.Coach to ensure career development, productivity and quality objectives are consistently achievedMaintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impactEngage with broader team for support to site operationsWho You Are:Player/Coach - weighted towards coaching Anticipate issues and course correct to avoidSupport your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnershipHigh Financial AcumenStrong communication and presentation skillsSense of urgency to identify and rally teams to address issuesProblem solving thought process Lean thinker, continuous improvement leaderAbility to plan, direct and implement site operations to meet planned KPIs and SLAsOrganizational agility and good influencing skillsWhat You’ve Done:7+ years of progressive Operations experienceFinancial/Cost Management and ownership via budget building – $30-$75M in revenue scopeExperience leading culture improvements and/or transformationExperience in Lean and Continuous Improvement methodologyProactive, numbers driven and a anticipated plannerBusiness Leadership Development experienceManaging a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)Wholesale fulfillment experienceTop Candidates will also have:Fast paced, high volume, multi-client, unit-pick fulfillment center environment experienceKnowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).Success during traditional holiday ‘peak’ ecommerceCulture of improvement or transformation with continuous improvement experience.Bachelors DegreePhysical Demands & Working Conditions:Able to lift 25+ lbsCurrently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Cart.com, Inc.