Service Call Center Representative

Job Description

Job Description

Peter Boulware Toyota is looking for an energetic, professional, and customer-focused Service Call Center Representative to join our growing team!

This position plays a huge role in creating an exceptional customer experience by helping customers schedule service appointments, answering questions, following up on vehicle needs, and keeping communication smooth between our customers and service department.

We are looking for someone who is positive, driven, dependable, and thrives in a fast-paced environment. If you enjoy helping people, talking on the phone, working with a team, and creating great customer experiences, we’d love to meet you!

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule and confirm service appointments
• Follow up with customers regarding maintenance, recalls, missed appointments, and recommended services
• Provide excellent customer service while building rapport with customers
• Communicate clearly with service advisors and management to ensure customers are taken care of
• Respond to customer questions through phone, text, and email communication
• Maintain accurate customer information and appointment notes
• Work toward daily and monthly performance goals in a team-oriented environment
• Help create a positive, upbeat atmosphere for both customers and coworkers

• Strong communication and phone skills
• Positive attitude and professional demeanor
• Energetic and outgoing personality
• Ability to multitask in a fast-paced environment
• Reliable attendance and strong work ethic
• Team player mentality with willingness to help others
• Customer service experience preferred
• Call center, dealership, or appointment scheduling experience is a plus
• Basic computer skills and ability to learn dealership software

• Fun and supportive team environment
• Growth opportunities within the company
• Competitive pay
• Employee discounts
• Opportunity to make a direct impact on customer experience

At Peter Boulware Toyota, we believe culture matters. We work hard, support each other, and strive to create the best experience possible for our customers every single day.

If you’re motivated, customer-focused, and ready to be part of a high-energy team, apply today!