Full-Time Center Associate

Center Associate – Customer Service & Sales The Center Associate delivers world-class customer service by receiving and processing packages for shipment, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services. This is a highly customer-facing position. Associates are expected to identify customer needs, recommend appropriate products and services, and confidently explain best-value solutions while contributing to store sales and growth. The ideal candidate has previous retail, customer service, and/or sales experience , strong computer skills, a friendly and professional demeanor, and a willingness to learn. We are looking for someone who is proactive, dependable, a fast learner, sales-minded, and interested in long-term employment and growth with our organization . RESPONSIBILITIES Delivers outstanding customer service to walk-in customers and telephone inquiries Practices strong listening and communication skills with customers, team members, and leadership Takes ownership of customer needs and provides appropriate solutions Identifies opportunities to recommend additional products, services, upgrades, and best-value options Uses a consultative sales approach rather than simply processing transactions Learns all products, services, procedures, equipment, and software quickly Takes initiative and completes responsibilities without requiring constant direction Follows through on assigned tasks and communicates progress or concerns to management Operates equipment, software, and point-of-sale devices accurately and confidently Maintains a clean, organized, professional, and safe working environment Supports team members and adapts to changing store and customer needs Demonstrates dependable attendance, punctuality, professionalism, and accountability Performs other duties as assigned QUALIFICATIONS High school diploma or GED required Previous customer service, retail, hospitality, and/or sales experience preferred Experience with upselling, cross-selling, or recommending products and services preferred Strong computer skills, including Microsoft Office and Adobe Suites Strong verbal, written, phone, spelling, and math skills Friendly, confident, professional, and comfortable interacting with customers Sales-oriented and able to confidently explain the value of products and services Fast learner who can retain training and quickly learn new systems and procedures Proactive, self-motivated, and able to work without constant supervision Prompt, reliable, responsible, and accountable Able to work effectively independently and as part of a team Interested in long-term employment and growth within the organization Able to lift 50+ pounds #J-18808-Ljbffr UPS Multi-Location