Case Manager & Prevention & Education Coordinator

The Case Manager & Coordinator for Prevention and Education is a student-centered professional responsible for providing coordinated support to students experiencing academic, personal, behavioral, health, or wellness challenges while leading campus-wide prevention education initiatives that promote student well-being and success. 

Reporting to the Assistant Dean of Students for Residential Communities & Student Well-Being, this position serves as a key member of the Student Experience team by connecting students with campus and community resources, coordinating individualized support plans, and developing evidence-informed educational programs focused on health promotion, mental health awareness, substance misuse prevention, interpersonal violence prevention, and student wellness. 

As a highly residential institution, Alfred University is committed to fostering a community where students thrive academically, socially, and personally. This position plays an integral role in supporting student persistence, belonging, and holistic development. 

Rate: $22.20-$23.54, 35hrs/week 10-month position

Essential Responsibilities:
Student Case Management (40%)

• Serve as a central point of contact for students experiencing personal, academic, behavioral, health, or wellness concerns.
• Assess student needs and coordinate individualized support plans in collaboration with campus partners.
• Conduct outreach to students referred through faculty, staff, residence life, Public Safety, CARE Team, Student Conduct, and other reporting mechanisms.
• Monitor student progress through regular follow-up meetings and communication.
• Maintain accurate documentation utilizing the university's student success and case management systems.
• Coordinate referrals to campus resources including Counseling Services, Health Services, Academic Success, Accessibility Services, Financial Aid, Student Conduct, Residential Communities, Title IX, and community agencies.
• Participate in the University's CARE/Behavioral Intervention Team and assist with coordinated response efforts.
• Support students returning from medical or mental health leaves, hospitalization, or other significant interruptions.

Prevention Education

• Develop and implement a comprehensive prevention education strategy aligned with national best practices and institutional priorities.
• Coordinate educational programming focused on:
  • Mental health awareness, suicide prevention, alcohol and other drug education, sexual violence prevention, healthy relationships and consent, bystander intervention, stress management and resilience.
• Partner with Residential Communities to integrate wellness education throughout the residential experience.
• Coordinate campus awareness campaigns during national health observances and prevention months.
• Collaborate with student organizations, Athletics, Residential Communities, Title IX, Student Engagement, and Orientation to deliver educational initiatives.
• Evaluate program effectiveness through assessment and learning outcomes.

Student Outreach & Community Engagement (15%)

• Build meaningful relationships with students through visible outreach and engagement.
• Assist with orientation, Welcome Week, residence hall programming, and campus wellness initiatives.
• Support peer educator and student ambassador programs related to health and wellness.
• Represent Student Experience at campus events and collaborative initiatives.

Assesment, Collaboration & Administrative Responsbiblities (10%)

• Collect and analyze data related to case management trends, outreach efforts, and prevention programming.
• Prepare annual reports and assessment summaries demonstrating student impact.
• Assist in policy development and campus-wide wellness initiatives.
• Remain current on emerging issues and best practices in higher education, case management, and prevention education.
• Serve on university committees as assigned.

Qualifications:

• Required:
  • Master's degree in Higher Education, Student Affairs, Counseling, Social Work, Public Health, Health Education, Psychology, or related field.
  • Two years of professional experience in higher education, student affairs, counseling, health promotion, case management, or related field.
  • Demonstrated knowledge of student development theory and wellness promotion.
  • Strong interpersonal, crisis response, and organizational skills.
  • Ability to interface with distressed students, maintain confidentiality, function independently, use discretion, exercise judgment to make decisions, and be able to re-prioritize on an ongoing basis.
  • Demonstrated ability to work with persons of diverse social, cultural, economic, and international backgrounds in support of student services, wellbeing and learning.
  • Ability to manage sensitive information with professionalism and confidentiality.
  • Excellent written and verbal communication skills.
• Preferred:
  • ​​​​​​​ LMSW with 2+ years of social work experience
  • Experience with student conduct, behavioral intervention teams, CARE teams, or case management.
  • Experience developing prevention education and health promotion programming.
  • Knowledge of trauma-informed practices and motivational interviewing.
  • Familiarity with student success platforms such as Navigate360, Maxient, Medicat, or similar systems.
  • QPR, Mental Health First Aid, or other relevant certifications.

Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; artificial lifts, etc., may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The Campus is in an area that contains numerous hills and slopes and may not always be fully accessible for mobility-impaired individuals.

About Alfred University:
Lighting the way for students since 1836. “We've always been a place for makers, especially those who make the future. Our commitment to independent thinking, creativity, academic rigor, and community have made us a unique kind of leader since 1836.”

Alfred University (AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins. Alfred University is the second oldest coeducational college in the United States as well as one of the earliest nineteenth-century colleges to have enrolled African American and Native American students. It has a long-standing history of educating socially conscious students who make a difference in their professions and their communities.

Over the course of the twentieth century, Alfred University evolved into a complex institution offering a full range of programs in the liberal arts and sciences, art and design, engineering, business, education, counseling, and school psychology to its nearly 2,000 undergraduate and graduate students that live, learn, and play on a 232-acre campus located in an idyllic, creative valley in Western New York.

Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law.