Client Experience Manager

Virtual Vocations Inc

To support a growing healthcare technology practice, the full-time Client Experience Manager will provide early morning customer support from 4:00-8:00 a.m. Eastern Time and manage additional flexible hours while ensuring exceptional client experiences and addressing software inquiries remotely. Key Responsibilities Develop and maintain a deep understanding of product offerings to effectively respond to customer inquiries Provide timely and accurate customer support through email during early morning coverage and an additional scheduled work block Troubleshoot software issues, document findings, and collaborate with Engineering to prioritize resolutions Required Qualifications Experience as a rehab clinician, such as an SLP, OT, PT, COTA, or PTA Availability to work Monday-Friday from 4:00-8:00 a.m. Eastern Time, plus an additional four consecutive hours later each day Highly analytical mindset with strong troubleshooting abilities for software issues Proactive and resourceful learner capable of working independently with limited oversight High proficiency in MS Excel

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Vacancy posted 22 hours ago

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