Customer service technician

Posted on 19/06/2026


Mission

Joining us as a Customer Service Technician means applying your remarkable customer service mindset and multitasking ability to make a real impact.


As a Customer Service Technician, you will be responsible for supporting sales teams and customers through daily interactions, order management, and service coordination, while contributing to overall customer satisfaction and operational efficiency.


On a daily basis, you will:

• Support sales managers for the US market with daily customer communications
• Enter and update sales orders using Excel and Microsoft D365 ERP (training provided)
• Answer calls and provide support regarding product availability and after-sales service
• Collaborate with various departments to fulfill customer requests
• Assist technical support with warranty claims, returns, and urgent parts requests
• Prioritize customer needs while aligning with company objective

Profile

You're the person we're looking for if you have:

• A minimum of 3 years of relevant experience in customer service
• A diploma in administration, secretarial studies, human sciences, or a related field
• Excellent verbal and written communication skills in English (Spanish is an asset)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong teamwork, organization, and attention to detail

How this job stands out from the rest:

• Profit-sharing program
• Group insurance with 80% employer contribution, including GAP deductible coverage

About us

Supported by a vast North American distribution network and more than 1,200 dedicated employees, our group stands out as a major player in the heating, air conditioning, and ventilation sectors. Recognized among the Best Managed Companies, our businesses leverage the complementarity of their expertise to drive innovation and build a sustainable future.
Our company is deeply committed to diversity, equity, and inclusion, and strives to provide a respectful and welcoming work environment for everyone. Believing that talent comes in many forms, we encourage all motivated individuals to apply-even if they don't meet every single requirement.
The masculine gender is used without discrimination and solely for the purpose of making the text easier to read.

Message from the Recruiters

We can't wait to meet you! Because we're passionate about people, we're eager to learn about your aspirations and see how your potential can flourish with us. Want to learn more about the opportunities that could be waiting for you? We're looking forward to your application!

Jessica & Isabelle

Talent Acquisition Business Partners