Relationship Guide (Bank Teller)

Job Description

Job Description

Join Rosedale Bank and Be a Part of OUR STORYAt Rosedale Bank, we pride ourselves on being a true community bank. With a rich 118-year history, over $1 billion in assets, 13 retail branch locations across Maryland, and a team of approximately 150 dedicated employees, we are committed to making a difference-for our customers, our communities, and our people.We believe what sets us apart is our strong commitment to our employees, with a focus on engagement, recognition, work/life balance, growth and development, personal connections, and delivering an exceptional personal-touch customer experience.About the JobWe are currently seeking a Relationship Guide to join our team at the Pasadena Branch. This front-line position is responsible for delivering an outstanding customer experience while assisting with basic banking needs, processing transactions, and educating customers about Rosedale Bank's products and services. You'll be part of a team that values professionalism, service excellence, and relationship-building.In this position you will: Create a personalized, responsive, and convenient customer experience.Engage in meaningful conversations to understand customer needs.Provide timely, accurate, and thorough service.Learn and promote all Bank products and services, highlighting benefits tailored to customer needs.Educate customers on digital banking tools and guide them through processes like online banking and ATM PIN resets.Process a variety of transactions including deposits, withdrawals, loan payments, and official checks.Handle CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, disputes, and debit card orders.Follow all cash handling, security, and operational procedures.Perform other duties as assigned.What you bring:High school diploma or equivalent0–2 years of customer service experience; cash handling experience preferredExcellent customer service, verbal, and written communication skillsStrong interpersonal skills and a customer relationship focusDetail-oriented, dependable, and adaptableAbility to count large sums of cash and coinBasic computer skills and problem-solving abilityTeam-oriented with a commitment to professionalism and integrityWorking Conditions/Physical RequirementsMust be able to remain standing for 50%–75% of the timeOccasionally move around the office to access files and equipmentFrequent use of computers and office equipment (calculator, copier, printer)Ability to work at other branch locations based on business needsFlexible schedule including evenings and weekendsMust be able to lift up to 60 poundsBenefits you will enjoy:401(k) - fully vested employer match and discretionary year end employer profit share contributionHealth Savings Account with generous employer contributionWide variety of Voluntary Benefit OptionsEmployer subsidized Health & Wellness Fitness ProgramGenerous paid time off including Birthday Day OffPaid Parental LeaveRISE Employee Recognition ProgramPaid Community Outreach HoursReady to build meaningful relationships and grow your career in community banking?Apply today to become our next Relationship Guide and help us deliver the personal touch that defines Rosedale Bank.We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.