Senior Manager, Digital Product Management (Residential Connected Services)

About this role We are seeking a Senior Manager, Product Management, to lead the strategy and execution of a Residential Portal platform powering connected home systems. This role owns product direction, roadmap, and delivery for the Residential Portal domain and manages a team of product professionals. You will drive adoption and engagement, embed AI and intelligence into the platform, and shape how connected residential systems evolve into scalable digital ecosystems. This is a hands‑on product leadership role in a complex IoT environment spanning devices, firmware, cloud platforms, and digital experiences. Key Responsibilities Define and execute the multi‑year product strategy for the Residential Portal Manage and mentor a team of Product Managers and/or Product Owners Own roadmap prioritization and delivery execution Drive adoption, engagement, and connected asset growth Embed AI, data, and intelligent insights into the user experience Identify opportunities for digital services and monetization Product Strategy & Roadmap Define a clear product vision aligned to connected home and IoT trends Translate strategy into actionable roadmaps and measurable outcomes Make principled prioritization decisions across technical and business trade‑offs Adoption & Engagement Define and track KPIs tied to activation, engagement, retention, and feature usage Drive onboarding and usage improvements across connected experiences Use data and customer insights to continuously refine and optimize the platform IoT & Technical Leadership Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services Ensure scalable, secure, and reliable architecture in partnership with engineering Balance innovation with system stability and performance AI & Data Enablement Leverage device data to create actionable insights and predictive capabilities Partner with data teams to deliver AI‑driven features that improve user value Ensure analytics and instrumentation are embedded into product design Team Leadership Provide day‑to‑day leadership and coaching to Product Managers and/or Product Owners Establish clear accountability for roadmap execution and KPI delivery Elevate prioritization, rigor and outcome focus within the team Required Qualifications Bachelor’s degree 8+ years of product management experience in IoT, connected devices, and/or digital platforms Preferred Qualifications Prior experience managing Product Managers or Product Owners Strong understanding of IoT architecture, device‑cloud integration, APIs, and cloud platforms Experience driving adoption and engagement in digital or connected products Experience embedding AI and data‑driven intelligence into product strategy Strong residential domain knowledge (HVAC, connected home, or similar systems preferred) Ability to operate effectively in complex, cross‑functional environments Authorization Must have unrestricted authorization to work in the USA. No visa sponsoring available. Pay Range The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position is entitled to short‑term cash incentives, subject to plan requirements. Benefits Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance Employer Equal Opportunity Statement Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr C01 Carrier Corporation