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Customer Service Specialist - Client Support

Full-time

Guidedbyljtravel

Job Summary

We are seeking a reliable and detail-oriented Customer Service Specialist to support clients and manage service-related requests in a remote environment.

This role is ideal for individuals who enjoy helping others staying organized and guiding clients through a structured process from start to finish.

In this position you will assist clients with coordinating vacation experiences including family-focused travel planning and related arrangements.

Key Responsibilities

  • Respond to client inquiries in a timely and professional manner
  • Assist clients with vacation planning including family-friendly options and accommodations
  • Coordinate travel-related services scheduling and updates
  • Provide clear communication and next steps throughout the process
  • Maintain accurate and organized client records
  • Track progress of requests to ensure timely completion
  • Deliver a consistent and positive customer experience

Qualifications

  • Strong communication and organizational skills
  • Ability to manage multiple tasks and priorities
  • Self-motivated with the ability to work independently
  • Detail-oriented with strong follow-through
  • Comfortable using online tools and systems
  • Customer service or administrative experience preferred
  • Interest in travel and working with families is a plus

What We Offer

  • Training and ongoing support
  • Flexible remote work environment
  • Opportunities for advancement and growth
  • Supportive team structure
  • Access to tools and systems needed for success

Work Environment

  • Fully remote
  • Flexible scheduling options
  • Reliable internet required
Vacancy posted 11 hours ago
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