Digital Commerce - Account Manager

Digital Commerce - Account Manager

Chicago, Illinois, United States

Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain and yes, it will get rough. But that's what makes the journey worthwhile.

So, lace up your boots and let's tackle the climb together.

Position Summary / Objective

As a key member of the global eCommerce organization, the eCommerce Account Manager will play a critical role in accelerating MadeGood's footprint on key omnichannel and emerging on-demand platforms. This individual is responsible for driving online sales and share growth through cultivating strategic customer partnerships, driving onsite merchandising activities, and leading test & learn execution. The eCommerce Account Manager will be fully integrated into annual growth planning and the daily operating rhythm of strategic customer sales teams (i.e. Walmart, Target, Costco, Sam's, etc.).

Primary Responsibilities

Business Development (Site Merch)

• Develop and execute onsite merchandising growth plans to support total customer account / business growth objectives.
• Analyze key business metrics/data (i.e. clickstream, consumption, market insights) to inform customer recommendations to improve traffic, conversion and/or average transaction size.
• Lead insights delivery to merchant partners in support of site taxonomy, decision tree filters, organic algorithm trends, & variation strategy.
• Trade management, sales forecasting, new item sell-in, and conventional account leadership in direct PurePlay account(s)

Assortment + Innovation

• Collaborate multi-functionally to support organic site merch and content for key launches.
• Support Digital Shelf lead with updated and accurate catalogue for content publishing and tracking.
• Identify opportunities to optimize or expand ship-to-home assortment, where applicable.

Test & Learn

• Drive testing of new digital transaction initiatives for MadeGood within omni retailers incl. subscribe & save, auto-replenishment, virtual bundling, targeted offers, etc.
• Internal champion for digital maturity and new capability intel for key retail partners.
• Partner with commerce marketing to establish negotiated added value framework for incremental paid media and promotional investment.

Education & Qualifications

• Bachelor's Degree
• 3+ years of progressive experience in eCommerce.
• CPG experience preferred.
• Hybrid schedule with ability to commute 3 days a week to Chicago-based office.
• Deep experience with digital shelf tools such as Salsify, Profitero, Syndigo, Stackline, Amazon Vendor/Seller Central.

Skills & Abilities

• Bias for collaboration within multi-functional work groups incl. stakeholders from sales, marketing and IT.
• Passionate self-starter with demonstrated comfort dealing with ambiguity while embracing new challenges to build new capabilities.
• Deep alignment with Riverside's values and purpose-driven approach.

What we expect:

• Values-led: You'll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life's too short to take ourselves so seriously that we don't enjoy the journey.
• Unparalleled experiences and opportunities: We're still determining who we are and what we can be. Help us shape what this organization will look like and what we'll offer the world, into the future. This means rolling up your sleeves and sometimes building the process fast! while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we're okay with that, as long as we're staying true to our values and learning and improving along the way.
• Access to everyone: We're a flat organization with few silos which means you'll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don't be shy. Speak up, share your ideas and go places you normally wouldn't like the plant, or the boardroom.
• Personal development: We'll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
• Gratitude: As a growing business, we can't always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we're all in this together and we value you.
• Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long-term brand love.

What We Offer:

• Values-led: We don't cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
• Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren't obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
• Humility: We're a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don't brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn't one superstar at Riverside. We take turns leading the way as we climb to the summit.
• Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.

Wait! There's more!

• Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
• RRSP matching or 401k matching for an empowered financial journey
• Eligibility to participate in Riverside's Profit Sharing Plan
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
• An open concept work environment that embodies our Values