Legal AI Knowledge Manager & Enablement Lead

Job Description Job Description At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal's survey of the nation's largest law firms. Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally. Wilson Elser is seeking a Legal AI Specialist to support the firm's artificial intelligence (AI) goals by actively managing the creation, organization, and deployment of firmwide AI-based knowledge assets (including prompts and workflows) that enable our attorneys and other legal professionals to work more efficiently and effectively. Reporting to the Senior Manager, Knowledge Management Innovation, this position will serve as a firmwide subject matter expert on AI, actively monitoring and regularly reporting on relevant developments in the technological and competitive marketplace. This collaborative contributor will have a heavy emphasis on user enablement, adoption, and ongoing engagement, championing a culture of Knowledge Management and innovation in alignment with the department's mission and vision. Responsibilities Strategic AI Initiatives: Conduct ongoing research to identify and prioritize user and business needs and pain points that could be addressed through AI-centric solutions. Consult with attorneys, Practice Teams, Client Services Teams, and other groups to identify areas where AI can improve quality, consistency, and efficiency. Identify opportunities to embed AI into existing daily workflows. Monitor and analyze the competitive landscape to provide proactive intelligence on AI-related developments at other law firms. Help manage vendor relationships with external AI solution providers. AI Integration: Further the firm's AI and automation goals by actively working with and integrating tools such as Harvey AI, Lexis Protégé, and other emerging technologies into workflows. Serve as a go-to resource for prompt engineering—designing, testing, and refining prompts for Generative AI tools to achieve optimal and accurate outputs. Monitor and report on developments in AI technology, with emphasis on practical applications in the legal industry. Contribute to the development and implementation of AI best practices. Conduct ongoing research on the impact of AI solutions at the individual, team, and firm level, with an emphasis on quality, consistency, and efficiency. User Enablement & Change Management: Work with attorneys, Practice Teams, Client Services Teams, and other groups to identify use cases and create prompts and/or workflows, as appropriate. Curate and maintain a library of crowdsourced prompts and workflows. Develop and maintain user-friendly resources such as prompt libraries, quick-start guides, feature sheets, FAQs, and micro-learning video tutorials. Plan and conduct interactive product awareness and user enablement events, including lunch-and-learn sessions, town hall-style product introductions, and hackathons. Partner with Knowledge Management colleagues and other stakeholders to align change and enablement activities with broader product lifecycle management. Draft and distribute communications about new features, updates, and adoption tips. User Adoption & Feedback: Champion adoption of approved AI and practice tools by engaging directly with lawyers and staff. Track usage and adoption data; prepare and maintain reporting materials to highlight successes and identify areas for improvement. Collect and synthesize user feedback, escalating issues and improvement opportunities to the Knowledge Management leadership team. KM &I Promotion: Through presentations, training sessions/webinars, and other means, actively promote a culture of Knowledge Management and innovation, awareness and adoption of KM solutions, and KM best practices throughout the firm, in alignment with the department's Mission and Vision. Trusted Partner: Serve as a trusted knowledge partner to firm attorneys, employees, and clients, providing guidance and support on AI-related initiatives and best practices. Collaboration: Collaborate with cross-functional department leaders and KM colleagues to develop and deliver user-centric solutions that improve attorney, legal support, and business services experiences. Trend Awareness: Remain current with knowledge trends, legal technology trends, law firm business trends, and legal developments, and share this information appropriately within the firm. Qualifications To perform the job successfully, an individual should demonstrate a high level of competency and knowledge of best practices in each of these areas: Strong intellectual curiosity with the ability to derive connections between diverse data sets, identify practical applications for emerging technologies, and discover hidden pain points in business processes. Strong interest in AI and legal technology tools with a track record of continuous learning and hands-on exploration of emerging tools. Fluency in generative AI platforms, including Harvey AI and Lexis Protégé, with the ability to quickly learn and adapt to new platforms. Excellent research and analysis skills with a strong aptitude for distilling complex concepts into easy-to-understand, actionable insights. Demonstrated ability to lead change and adoption initiatives in a professional services or law firm environment. Proven experience delivering impactful training (live and virtual) and developing high-quality enablement resources. Strong stakeholder management skills, with the ability to build trusted relationships with lawyers, staff, vendors, and leadership. Aptitude for building relationships and fostering a collaborative approach to working with internal clients across Practice Teams, Client Services Teams, and departments. Ability to empathize and engage with attorneys to look at processes and service delivery through a business lens. Strong project management and critical thinking skills with a focus on delivering high-value, user-centric solutions. Exceptional communication, collaboration, and interpersonal skills, with the ability to influence senior stakeholders. Experience with prompt engineering and devising Generative AI use cases, including with Harvey AI and Lexis Protégé. Excellent computer skills, including Microsoft 365 and SharePoint. Advanced knowledge of relevant technology systems and applications used in law firms and/or legal departments, such as: LexisNexis, Westlaw, SharePoint Online, Microsoft 365, iManage Cloud Experience and Education The ideal candidate will have at least 3 years of combined experience in legal practice, legal technology, legal operations, professional training, and/or practice support related to AI. Prior experience with artificial intelligence applications and/or technology in a business setting is required. Candidates with experience in a law firm or professional services environment are strongly preferred. J.D. from an accredited law school is required. Candidates with minimum 3 years of experience as a practicing attorney, particularly with a litigation or other high-volume law practice background, are strongly preferred. Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally. A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $135,000—$165,000 USD Why Should You Apply? _ Benefits: Outstanding benefits package, including 401k match and generous PTO plan_ _ Career Growth: Ample opportunities for professional development and advancement_ _ Employee Perks: Access to corporate discount plans and other benefits_ Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at View email address on click.appcast.io. Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here. California Residents may review our CCPA notice for applicants and employees here. #ZR #J-18808-Ljbffr