Patient Services Specialist I

SMHWI, a Turnwell Mental Health Network entity, is committed to maintaining a company for mental health that expands access to compassionate, high-quality mental health care and allows a world where mental health is embraced with urgency, dignity and innovation. We stand on our values of compassion, access, integrity, excellence, and innovation as our foundation.The Patient Services Specialist (PSS I) is an administrative role in a healthcare setting, responsible for overseeing the front desk operations and ensuring smooth and professional experience for patients, staff, and visitors. This role blends administrative and patient service duties, along with support to the clinical staff.RequirementsFront Desk OperationsGreet and check in patientsSchedule and confirm appointmentsAnswer phones and respond to inquiriesCollect co-pays and verify insuranceEnsure adherence to office policies and proceduresServe as the first point of contact for patient complaintsAdministrative TasksMaintain patient records (physical and electronic)Ensure HIPAA compliance and privacy standardsReporting & CoordinationAssist with billing questions and insurance verificationCollaborate with clinic or practice managerClinical SupportTaking vital signs (e.g. blood pressure, pulse, temperature, etc.)Assisting providers during exams or proceduresWHAT ARE WE LOOKING FOR?Experience as a medical receptionist (usually 2–5 years)Familiarity with EMR/EHR systems (e.g., Valant, Salesforce, Epic, Athenahealth, Kareo)Strong communication and customer service skillsKnowledge of medical terminology and insurance processesOrganized and able to multitask under pressureWHAT CAN YOU EXPECT FROM TURNWELL?401K w/ MatchDental InsuranceHealth insurancePaid time offReferral programRetirement planVision insuranceThe opportunity for professional development #J-18808-Ljbffr Priority Dispatch Corp.