Guest Services Specialist

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 2000 FOWLER GROVE BLVD City: WINTER GARDEN State: Florida Postal Code: 34787 Job Description: Registers patients for services and ensures accuracy in insurance identification, selection, and authorization requirements. Obtains required patient documents from in-house patients or appropriate representatives. Creates accurate good faith estimates to maximize upfront cash collections and add collection documentation as needed. Maintains schedule flexibility and arranges continual coverage of assigned workstations to promptly assist customers. Properly identifies patients to ensure armband accuracy, inputs demographic information, and secures required forms for compliance. Supports registration staff during peak times to ensure timely processing of patients through system protocols. Screens and directs faxes, document copies, and assists in obtaining patient prescriptions when applicable. Reviews physician orders and scripts to verify patient information and clinician signatures. Directs customers to the appropriate area within departments, and assesses the lobby periodically to meet patient and visitor needs. Manages clerical duties and assigned projects, supports daily operational flow, and monitors timely account classification related to insurance reimbursements. Other duties as assigned. Knowledge, Skills, and Abilities: Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature [Required] Working knowledge of Microsoft programs and database programs [Required] Ability to operate general office machines, such as, computers, facsimiles, copiers, and scanners [Required] Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion [Required] Ability to communicate professionally and effectively in English, both verbally and in writing [Required] Ability to be responsive to ever-changing matrix of hospital needs and act accordingly [Required] Ability to follow complex instructions and procedures with close attention to detail [Required] Self-motivator and quick thinker [Required] Utilizes strong customer service skills with a pleasing personality that puts people at ease [Required] Ability to handle difficult and angry people with compassion, tact, and diplomacy [Required] Ability to perform general clerical and reception activities in a professional manner [Required] Typing skills of 20 words per minute [Required] Knowledge of computer programs, such as Cerner [Preferred] Basic knowledge of medical terminology [Preferred] Exposure to insurance benefits; ability to decipher insurance benefit information [Preferred] Bilingual in English and Spanish [Preferred] Education: Associate [Preferred] Field of Study: in Health Services Work Experience: 1+ customer service experience [Required] Additional Information: Licenses and Certifications: Certified Healthcare Access Associate (CHAA) [Preferred] Physical Requirements: Please click the link below to view work requirements Physical Requirements - Pay Range: $16.14 - $25.83 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr