Implementation Specialist

Implementation Specialist

A fantastic opportunity for an Implementation Specialist to join a rapidly scaling AI SaaS software company that is transforming how global organisations manage complex workflows and documentation. Having experienced significant growth and secured major investment, this organisation is continuing to expand its customer base across multiple regions. This role sits within a highly collaborative onboarding function where you will work closely with customers to ensure smooth implementation of their AI platform, supporting successful adoption from day one. This role is open to both newly qualified STEM graduates and experienced Implementation Specialists

Location: Manhattan, New York, fully on-site for the initial period, dropping to 3 days a week

Salary: $75,000 - $80,000 per annum + comprehensive benefits

Requirements for Implementation Specialist

• We are looking for graduates with exceptional academics, so we require a 3.7+ GPA STEM degree from a leading international University
• Strong project management skills with the ability to oversee multiple onboarding projects at the same time
• Able to work effectively both independently and within a team
• Excellent communication skills, with the ability to explain complex ideas in a clear and accessible way to varied audiences
• Self-driven, proactive, and passionate about delivering exceptional customer experiences
• Strong problem-solving skills, with a creative mindset for developing effective strategies that support customer engagement
• Comfortable learning and using new software and technology efficiently
• Enthusiastic about emerging AI technologies and their real-world applications
• Skilled in designing, testing, and refining prompts for AI systems to support end-user workflows and customer delivery
• Close attention to detail

Beneficial experience

• Experience supporting complex documentation, workflow, or process-driven environments
• Experience in implementation, customer support, or a similar role where you interpret customer requirements and configure software solutions
• Familiarity with workflow tools, document management systems, or AI-driven technology

Responsibilities for Implementation Specialist

• Collaborate closely with customers throughout the onboarding lifecycle to understand their needs and configure the AI platform accordingly
• Work alongside internal teams, including Customer Success, to ensure seamless integration with customer workflows and processes
• Support customers in leveraging AI functionality, including designing and optimising prompts for their specific use cases
• Manage onboarding timelines and expectations, ensuring successful and timely implementation
• Analyse and troubleshoot technical or workflow issues, escalating where necessary
• Contribute to the continuous improvement of onboarding processes and best practices
• Build strong customer relationships through clear communication, organisation, and proactive engagement

What the role offers

• Join a fast-growing AI company at the forefront of workflow and process automation
• Work with a diverse set of enterprise customers across multiple countries
• Excellent career development within a rapidly expanding team

Applications

If you would like to apply for this Implementation role, please send your CV via the relevant links.

We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing ***email_hidden***. If this email address has been removed by the job board, full contact details are available on our website.

Keywords

Implementation Specialist / Onboarding Specialist / Workflow Analyst / AI Implementation Specialist / Customer Success Implementation / Software Implementation Consultant / SaaS Implementation / Technical Onboarding / Platform Specialist / Process Analyst / Documentation Specialist / Prompt Engineer / AI Prompting / AI Workflows / Software Engineering / SaaS / Automation / NLP / Data Analysis / Computer Science / Business Management / Information Systems / LegalTech / Operations Management / Graduate / Junior / Trainee