Processor

ProcessorReports to: Division Operations ManagerDepartment: Branch – NC – 22Location: Charlotte, NC – RemotePosition Type: Full-Time; 40 hours per weekSupervises: NoneFLSA Classification / Type: Non-Exempt / AdministrativePay Range: $26.00 - $28.00 per hourBenefits: Paid Time Off (PTO), paid holidays, health, dental, and vision insurance with additional voluntary coverages availablePosition SummaryThe Processor plays an integral role in the mortgage loan origination process within ALCOVA Mortgage. The Processor is responsible for reviewing and validating all information provided in the Loan Application by the borrower. The Processor works closely with Loan Officers and borrowers to ensure loan applications are thoroughly completed, while adhering to all company, investor, and industry established standards. The Processor must have excellent interpersonal skills and be driven with the desire to make sure every client has a positive experience with ALCOVA Mortgage.Duties and ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.1. Handles all areas of mortgage loan processing, including, but not limited to, analyzing income and asset documentation, reviewing appraisals, sales contracts, and titles, submitting files to an automate underwriting system, processing loans in Encompass and ordering mortgage insurance2. Collect documentation as required to support information provided on the loan application3. Thoroughly reviews and resolves all documentation or factual discrepancies prior to submission of the loan to the underwriting department4. Reviews file documentation to ensure all necessary items have been requested (e.g., purchase contract, bankruptcy paper, trust documents, etc.)5. Orders third-party reports6. Maintains dialogue with Loan Officers, Branch Managers, borrowers, lenders, title companies, and other parties as needed7. Partners with Loan Officers and Underwriters on difficult and/or exception transactions8. Assists Quality Control, Closing, and Post-Closing departments on loan files when necessary9. Manages key dates, such as lock expiration, contingency date, contract date, credit doc expiration, and all compliance related dates10. Communicates to processing manager if unable to achieve a timeline or to resolve an error11. May manage multi-state pipeline of loans12. Handles borrower information with the highest degree of care, confidentiality, and professionalism13. Escalates any suspected fraudulent loans to ComplianceEducation, Experience, Licensure, and Competencies1. High school diploma or equivalent2. Minimum of 3 years of processing experience3. Working knowledge of Encompass, Desktop Underwriter, Loan Prospector, GUS, Microsoft Office (Word, Excel and Outlook), and internet applications4. Ability to adapt to changing environments, situations, and job responsibilities5. Ability to work in a team-oriented environment from a remote workplace6. Ability to prioritize complex diversified responsibilities and multi-task in a fast-paced environment7. Strong organizational and time management skills to balance workload and meet deadlines8. Must be willing to assist teammates and build strong relationships with Loan Officers and Operations team members to achieve closing goals9. Excellent interpersonal and communication skills10. Self-starting, self-reliant, highly motivated and dependable11. Ability to learn new computer systems and programs12. Knowledge of state and federal lending guidelines with a thorough understanding of the processes and procedures13. Knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA and other investor guidelines14. Knowledge of the VA portal15. Ability to operate under immense pressure and manage stress well16. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements are required. Employees must complete annual training in these areas.Work EnvironmentThis job operates in a clerical, climate-controlled office setting with adequate lighting and low to moderate noise. In this role, the individual regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.Physical DemandsThis is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift up to 20 pounds, open filing cabinets, and bend or stand as necessary.TravelThis position requires up to 10% domestic travel, primarily consisting of day or short trips to local branch offices and/or Corporate, regional meetings, or occasional off-site training seminars, which may require overnight stays. Must hold a valid U.S. driver's license and have reliable personal transportation, with all work-related mileage and expenses reimbursed by the Company.Expected Hours of WorkDays and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.Other DutiesThis position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice.EOE D/V/M/F