People Operations Generalist

People Operations Generalist

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the Role

The People Operations Generalist plays a key role in attracting, hiring, and supporting individuals who feel called to the work and mission of Mobile Loaves & Fishes (MLF). This position serves as a primary partner in full-cycle recruitment while also supporting People Operations functions including benefits administration, payroll support, HR systems, reporting, and process improvement. The ideal candidate is both highly relational and operationally minded and enjoys building strong relationships with candidates, staff, and hiring managers while also bringing organization, analytical thinking, and attention to detail to the day-to-day operations of the People Operations Team. This role offers the opportunity to grow deeper expertise in People Operations, systems, analytics, and organizational support over time.

This is a full-time, non-exempt position reporting to the Manager of People Operations. Due to the nature and requirements of the position, hours are flexible to fit needs but typically include 8:30am-5pm Monday-Friday. Some nights and weekends may be required. The People Operations Generalist will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

• Lead and support full-cycle recruitment efforts across a variety of positions throughout the organization
• Partner collaboratively with hiring managers to coordinate and facilitate intake meetings, hiring strategy discussions, interview processes, and candidate selection
• Create and manage job postings across recruiting platforms and sourcing channels
• Conduct resume reviews, phone screens, candidate communications, interview scheduling, and offer coordination
• Maintain and organize the applicant tracking system and recruitment workflows
• Help create a positive, welcoming, and mission-centered candidate experience throughout the hiring process
• Support recruiting initiatives and other talent acquisition efforts as needed
• Provide administrative and operational support to various People Operations functions including payroll, benefits, HR systems, reporting, and employee support
• Support payroll and benefits-related activities including auditing, reporting, reconciliation, and data tracking as needed
• Assist with maintaining employee records, documentation, and HR system updates
• Support HR systems administration, reporting, process improvements, and organizational initiatives as needed
• Assist employees with navigating benefits, HR systems, employee self-service tools, and general People Operations questions
• Support research related to HR best practices, compliance updates, employment law, payroll, benefits, and People Operations trends
• Help identify opportunities to improve operational efficiency, organization, and team processes
• Collaborate with the People Operations Team on department initiatives and evolving organizational priorities
• Perform other duties and responsibilities as assigned

Knowledge, Skills, Abilities & Principles

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred
• 3+ years of experience in recruiting, People Operations, Human Resources, or related operational support roles required
• Experience supporting full-cycle recruitment processes strongly preferred
• Strong interpersonal and communication skills with the ability to build effective relationships with candidates, employees, neighbors, and individuals across all levels of the organization and broader community
• Excellent organizational skills with strong attention to detail, follow-through, and time management
• Ability to manage sensitive and confidential information with professionalism, discretion, and sound judgment
• Demonstrated ability to balance relational and administrative responsibilities in a fast-paced environment
• Strong analytical and problem-solving skills with comfort working with spreadsheets, reporting, and data
• Strong proficiency with Microsoft Office applications and the ability to learn and navigate HR systems and technology platforms
• Experience with HRIS platforms, applicant tracking systems, and project management tools preferred
• Ability to work both collaboratively and independently while managing multiple priorities
• Adaptability, initiative, and willingness to support evolving People Operations needs across the organization
• Must possess a valid driver's license

Work Environment & Physical Demands

• Ability to move about all phases of Community First! Villages
• Ability to sit or stand for a prolonged period
• Ability to work at a computer for a prolonged period

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
• Generous Paid Time Off & Holiday Pay
• Matching 401(k) Retirement Plan
• Corporate Discount Program
• Professional Development Opportunities
• Employee Assistance Program
• Paid Parental Leave
• Wellness Partnership Benefits

MLF VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

• Transform the way people view the stereotype of those who find themselves homeless
• Reconnect the homeless to self, family and community
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
• Connect human to human, heart to heart through the fellowship of food and hospitality
• Inspire people into a lifestyle of abundance by giving their best first

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
• The family is the original cell of social life
• You shall love your neighbor as yourself
• All members of the human family are equal in dignity
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

CORE VALUES

MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​

​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​

​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:

• Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.
• Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.
• Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.
• Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.