Enterprise Operations Manager

The Operations Manager is responsible for operational efficiency across the office Including load board management, managed accounts, customer SOP’s, bad build reports, bot management, operational tech roll outs, RFP tracking management, NS and CS liaisons, and claims management ESSENTIAL DUTIES AND RESPONSIBILITIES Operations Leadership & Team Management Lead, coach, and develop Account Managers, Account Coordinators, interns, and operations support staff. Manage team performance, workload distribution, training, and development. Ensure adequate operational coverage and support across the office. Operational Excellence & Account Support Oversee daily operational execution to ensure high levels of customer and carrier service. Serve as the primary escalation point for operational issues and service challenges. Support key accounts and drive resolution of customer concerns. Performance Management & KPI Ownership Monitor office and team performance against operational goals and KPIs. Conduct performance reviews and implement action plans to improve results. Drive accountability and continuous improvement across the team. Workflow, Billing & Financial Oversight Manage operational resources and support allocation based on business needs. Monitor billing processes, unbilled shipments, and operational efficiency. Ensure operational processes support revenue capture and customer satisfaction. Data Analysis, Automation & Process Improvement Analyze operational and account performance data to identify trends and opportunities. Monitor load board activity, automation tools, and market conditions to optimize performance. Identify and implement process improvements that increase efficiency and service quality. Cross-Functional Collaboration Partner with Sales, Pricing, Accounting, IT, and Leadership to achieve business objectives. Communicate operational risks, opportunities, and performance trends. Foster a culture of teamwork, accountability, and customer focus. JOB REQUIREMENTS Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred. Transportation and logistics experience required. Previous leadership experience preferred. Proven ability to mentor, motivate, and develop employees. KNOWLEDGE, SKILLS & ABILITIES Strong leadership, communication, and relationship-building skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical, problem-solving, and decision-making abilities. Proficiency in Microsoft Office and transportation management systems. **MAY PERFORM OTHER DUTIES AS ASSIGNED** WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. SCHEDULING This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. TRAVEL Yes, to offices and conferences DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. #J-18808-Ljbffr