Quality Assurance Specialist

This position is for our subsidiary: Allcat Claims Service, LLC. To know more, visit us at About Allcat Claims Service Established over 26 years ago, Allcat Claims Service is a trusted third‑party claims adjusting organization known for its commitment to customer service, quality, and innovation. We emphasize learning, development, and performance excellence while supporting employees in improving their skills and reaching their full potential. At Allcat, we pride ourselves on handling claims professionally and ethically while leveraging emerging technology to better serve our clients and policyholders. Our experienced team and strong work ethic have helped build lasting relationships throughout the industry. Allcat Claims Service is proud to support our military community and values the unique skills, leadership, and dedication that service members and veterans bring to the workforce. We strongly encourage active‑duty military personnel, veterans, reservists, and military spouses to apply and join our team as we continue to raise the bar in the claims industry. Essential Duties And Responsibilities Located in our San Antonio, TX office. This position is part of the Quality Assurance Department. The primary function of this role is to provide critical review and analysis of incoming dwelling estimates to ensure accuracy and compliance with carrier‑specific guidelines. Reviews incoming dwelling estimates for accuracy and compliance with carrier‑specific guidelines. Provides feedback to and collaborates with independent adjusters to correct estimates as necessary. Contributes to business goals, performance metrics, and effectively uses tools & technology. Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events. Acquires and applies basic knowledge of dwelling construction terminology and techniques, estimating best practices and Cotality/Symbility estimates. Recognizes and solves obstacles to maintain accurate and current claim file documentation. Minimum Requirements High school diploma or GED. Computer literate in a Windows operating environment. Position will require an All Lines Insurance Adjuster’s license. Must pass the licensing exam within a designated number of attempts. Possibility to become licensed in all applicable states. Allcat will provide study material and training environment to assist with the licensing exam. Strong customer service, communication, organizational skills. Ability to work independently with routine or repetitive activities but also be responsive to disruption and change. Enjoys working in a fast‑paced environment and easily acclimates to changes in process/systems for overall improvement of the organization. Possesses a high attention to detail. Must be accurate in reviewing residential estimates to carrier‑specific standards. Ability to learn new technologies. Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word. Preferred Qualifications College degree. Prior claims review and/or adjusting experience. Two or more years of customer service experience. Experience using XactAnalysis and Xactimate. Experience using Cotality and Symbility. Active adjuster’s License. Prior military experience.

WORK SCHEDULE

Training will be conducted Monday through Friday. Upon successful completion of training, employees may be assigned to one of the following schedules based on business needs: 8am‑5pm Sunday–Thursday Monday–Friday Tuesday–Saturday

TRAINING SCHEDULE

Licensing training will occur during the first week of employment. You must obtain your license within three testing attempts (paid for by Allcat). Employees that attend training are expected to meet Allcat’s established standards for performance, attendance and conduct. Licensing. You must obtain your license within three testing attempts (paid for by Allcat). Property & Casualty insurance industry products and services. Claims and specific insurance carrier processes, systems and technology.

BENEFITS

Eligibility to participate in the Comprehensive Benefits Package: Medical, Dental, Vision, Paid Time Off and Paid Holidays, 401(K), in accordance with Company policy. Allcat Claims is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Allcat Claims Service