Leader, Renewals Specialist - Splunk (Remote) (Durham)

The application window is expected to close on: 08/28/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back.About the Team:Are you an energetic Software Sales Management professional with deep expertise in SaaS, recurring revenue, and leveraging renewals to drive growth? If so, join our passionate team dedicated to delivering the best customer experience and driving success through collaboration, transparency, and integrity. The Splunk Renewals team is results-driven and collaborative. We celebrate successes, learn from challenges, and foster a culture based on respect and doing the right thing. You will lead a team accountable for customer retention, renewals, and growth of Splunk's industry-leading enterprise software solutions.Your Impact:This leadership role requires a customer-focused, operationally astute leader who thrives on data-driven decision-making and cross-functional collaboration. You will coach and mentor Renewals Specialists as we continue transforming the renewals function within Cisco.Align regional revenue retention plans with organizational and corporate objectives.Lead change management initiatives across the region.Partner with cross-business leaders on strategic initiatives.Innovate to scale and transform the renewals business efficiently.Deliver accurate, detailed regional forecasts on a rolling four-quarter basis.Consistently meet or exceed quarterly and annual renewal rate targets and KPIs.Reduce churn quarter-over-quarter through proactive risk identification and mitigation using data, reports, and dashboards.Define, streamline, and implement internal business processes and operational guidelines.Engage openly with diverse viewpoints, presenting evidence-based opinions passionately.Work closely with cross-functional teams to mitigate renewal risks via Unified Risk Management (URM) and Unified Engagement Model (UEM) frameworks.Collaborate with sales to develop long-term account management strategies.Partner with the Partner team to optimize renewal book execution.Hire, develop, and retain top renewal sales talent.Lead daily activities with a hands-on, problem-solving approach.Foster team growth through coaching, performance evaluation, and learning plans.Manage underperformance decisively and diplomatically.Make timely, thoughtful decisions and manage conflict effectively.Minimum Qualifications:Demonstrated history of achieving targets and professional growth, with 5+ years of relevant leadership experience.Preferred Qualifications:Laser-focused on operational excellence.Proven SaaS sales management experience with a track record of driving growth and team performance.Deep understanding of renewals sales metrics: renewal and churn rates, net growth, forecasting, and performance management.Experience in recurring revenue models, collaborating closely with account management, customer success, and operations.Comfortable leading through change and challenging the status quo to drive outcomes and insights.Strong data-driven decision-making and problem-solving skills.Excellent organizational, operational, and time management capabilities.Outstanding interpersonal, communication, and problem-solving skills, effective across diverse teams.Autonomous leader capable of managing and developing an autonomous team.Skilled in staff management, including organizing, prioritizing, and scheduling work.Proficient with MS Office Suite and Salesforce.Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $164,300.00 to $260,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by CiscoNon-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employeesExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the nextAdditional paid time away may be requested to deal with critical or emergency issues for family membersOptional 10 paid days per full calendar year to volunteerFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; andOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.The applicable full salary ranges for this position, by specific state, are listed below:New York City Metro Area:$195,800.00 - $333,000.00Non-Metro New York state & Washington state:$180,600.00 - $324,900.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.Job SummaryJob number: 2017347Date posted : 2026-07-14Profession: SalesEmployment type: Full time