Financial Counselor, Newton Wellesley Hospital

Mass General Brigham Financial Counselor

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.

Essential Functions

• Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion
• Provide information to patients on costs, payment methods and alternatives to payments/financial assistance
• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner
• Review the patient's services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations
• Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices

Qualifications

Education

• High School Diploma or equivalent required
• Associate's Degree in Financial Management preferred

Experience

• 1+ years of medical office experience preferred
• 1+ years of financial counseling preferred

Knowledge, Skills and Abilities

• Strong problem solving and analytical skills and proactive initiative
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Strong communication and customer service skills
• Proficiency with Microsoft Office
• Strong understanding of medical terminology as well as ICD-9 and CPT codes

Working Schedule:

• Onsite at Newton Wellesley Hospital main campus: 2014 Washington Street, Newton, MA

Pay Range

$19.81 - $28.30/Hourly

Grade

3