Store & Nursing Manager (Nurse Practitioner) - Chicago, IL (In-Person)

Job Description Job Description About Clean Market Clean Market is a physician-led, luxury wellness company at the intersection of medical science and functional wellness. Clean treatments and personalized care with results you can feel, all guided by our team of medical professionals. We specialize in customized IV Nutrient Therapy and detoxifying Lymphatic Drainage Massages. Guests can also explore our Wellness Shop for clean supplements, skincare, self-care essentials, and snacks. Clean Market currently operates wellness locations in New York City, Las Vegas, and Miami. We're excited to bring the brand to the Midwest with our first-ever Chicago location. Role Overview We're hiring a hands-on Store & Nursing Manager for our Chicago market. This is a unique leadership role for a Nurse Practitioner who is also business-minded and excited to run day-to-day store operations while leading and developing a high-performing team. You'll be responsible for driving sales and profitability, maintaining exceptional client experience standards, ensuring medical and operational compliance, and building a strong team through hiring, training, and coaching. You'll partner closely with regional leadership and cross-functional teams (Operations, Education, Inventory, Client Services) to execute priorities and improve performance. Location: Chicago, IL Schedule: In-person, 40 hours per week Reports to: Head of Operations Direct Reports: RNs, NPs, Massage Therapists and Front Desk Team Members in the Chicago market. Key Responsibilities 1) Store & Medical Operations * Own daily operations across the store and clinical floor: staffing, scheduling, appointment flow, client experience, and team execution. * Implement and maintain SOPs that support efficient, profitable operations. * Ensure cleanliness, safety, and adherence to sterility and clinical standards during treatment delivery. * Conduct routine chart audits and monitor compliance with internal protocols and applicable regulations. * Oversee facilities, equipment readiness, and service quality standards. 2) Sales, Revenue, and Performance Management * Drive store performance to meet or exceed revenue targets and profitability goals. * Use KPIs and reporting to assess performance, identify gaps, and build weekly/monthly action plans. * Lead initiatives that increase conversion, rebooking, memberships, upsells, and cross-sells. * Analyze client feedback and service trends to improve offerings and elevate the overall experience. * Identify opportunities to improve service efficiency and reduce operational expenses without compromising quality. 3) Clinical Leadership & Team Development * Recruit, hire, onboard, train, and retain top talent to support current operations and future growth. * Set clear expectations and create accountability for performance, education, and client experience standards. * Partner with the Education Manager to ensure completion of training and continuing education (including Attensi modules, where applicable). * Conduct performance evaluations, provide coaching, and support career development. * Build a culture of collaboration, professionalism, and high performance. 4) Inventory & Supply Management * Oversee stock-to-sales processes for medical and non-medical supplies, amenities, and retail. * Partner with the Inventory Manager to optimize par levels, reduce waste, and prevent stockouts. * Ensure accurate ordering, receiving, organization, and inventory control practices. 5) Customer Experience & Brand Standards * Maintain a client-first environment and ensure consistent 5-star service delivery. * Handle customer complaints and escalations with professionalism and discretion. * Implement feedback loops to measure client satisfaction and drive improvements. * Uphold Clean Market brand standards across the full in-store experience. 6) Cross-Functional Collaboration * Work closely with the Head of Store Operations to align local execution to company goals. * Partner with Education, Inventory, and Client Services teams to implement updates and resolve operational issues. * Identify local partnership and community opportunities that support growth and brand awareness. Qualifications * Active Nurse Practitioner (APRN-FPA) license (and ability to practice in Illinois); strong IV therapy competency and comfort operating in a clinical setting. (Required) * Completed over 4,000 clinical hours in collaboration with a physician. * Demonstrated leadership experience managing and developing teams (clinical and/or retail/service teams). * Strong operational instincts: scheduling, workflow management, process improvement, and accountability. * Sales and business acumen with comfort using metrics to drive decisions and results. * Excellent communication, organization, and decision-making skills. * Experience in a multi-service environment preferred (wellness, med spa, IV lounge, boutique fitness, hospitality, or specialty retail). Physical requirements: Ability to stand for extended periods and lift up to ~30 pounds.