Client Care Specialist

Client Care SpecialistValley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking experienced Client Care Specialists. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment to offer the highest level of emergency and critical care.Location: Winchester, VAFull-Time | 3x12s $16 - 22/hrJoin Valley Veterinary Emergency & Referral Center (VVERC), a 24/7 emergency hospital, where you'll be the compassionate first point of contact for families in need. In this role, you'll sharpen your client communication and emergency triage skills, support a fast-paced medical team, and provide empathetic, top-tier service when patients and clients need it most—making a meaningful impact every single shift.Pay & Benefits for Client Care Specialists$16- 22/hrFull-time benefits include:Medical, Dental, Vision401(k)Paid Time OffCE Allowance + Free VetBloom (RACE-approved CE) accessVeterinary Technician scholarship opportunitiesVTNE and/or license reimbursementUniform allowanceEmployee pet discountDisability & Life InsuranceScheduleThree 12-hour shiftsWeekends and holidays as neededRelief shifts available!Client Care Specialist ResponsibilitiesServe as the primary client contact with a warm, professional, and solution-oriented approach.Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.Confirm appointments/surgeries, give instructions, and document all client communications.Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.Prepare necessary forms, charts, and patient folders, and organize records and attachments.Review discharge instructions and invoices with clients and complete checkout.Address client concerns or complaints professionally and in line with hospital policies.Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.Follow up on outstanding invoices or deposits.Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.Operate standard office equipment and maintain organized physical and digital patient files.Support ongoing improvement of client service policies and workflows.QualificationsHigh school diploma or equivalentStrong teamwork and communication skillsAbility to work in a fast-paced veterinary environmentAbout Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.