Program Manager - Employment Services

Job Description

Job Description

Lead a Team. Build Careers. Change Lives.At ECHO (Every Citizen Has Opportunities, Inc.), we believe everyone deserves the opportunity to achieve their highest level of personal, social, and economic success. For more than 50 years, ECHO has empowered adults with disabilities through employment, day support, transportation, and community-based services.We're looking for an experienced and passionate Program Manager to lead our Group Supported Employment (GSE) and Individual Supported Employment (ISE) programs while helping expand our innovative ECHO Work Academy. This is a leadership role for someone who enjoys building high-performing teams, developing community partnerships, driving operational excellence, and making a lasting impact in the lives of individuals with disabilities.If you're an energetic leader who thrives on coaching others, solving challenges, and creating meaningful employment opportunities, we'd love to hear from you.What You'll DoAs Program Manager, you'll oversee the day-to-day operations of ECHO's employment programs while ensuring outstanding participant outcomes, regulatory compliance, and exceptional customer service.Program LeadershipLead ECHO's Group and Individual Supported Employment programs.Supervise and mentor Program Coordinators, Employment Support Specialists, Job Coaches, and other program staff.Build a collaborative, accountable, and positive team culture.Conduct hiring, onboarding, coaching, performance evaluations, disciplinary actions, and employee development.Develop staffing plans and monitor productivity, scheduling, and utilization.Participant SuccessEnsure high-quality services that promote meaningful employment and independence.Oversee participant intakes, assessments, case management, Individual Support Plans (ISPs), and discharges.Collaborate with participants, families, support coordinators, employers, and funding agencies to deliver person-centered services.Provide crisis intervention and problem-solving when necessary.Community & Employer PartnershipsBuild and maintain strong relationships with local employers and community partners.Collaborate with ECHO's Development team to expand employment opportunities.Represent ECHO at community meetings, professional organizations, and stakeholder events.Serve as the primary liaison with DARS and other funding partners.Compliance & QualityEnsure compliance with: Virginia DBHDS regulationsMedicaid Waiver requirementsCARF Accreditation StandardsCounty and state funding requirementsOversee documentation accuracy and timely submission.Resolve WaMS billing denials.Ensure incident reporting, investigations, and follow-up activities are completed appropriately.Partner with Quality Improvement, Human Resources, Finance, Fleet Services, and other departments to continuously improve services.Operational ManagementManage program budgets and staffing resources.Monitor utilization with a goal of maintaining 90%+ participant utilization.Review program performance metrics and identify opportunities for growth and improvement.Participate in strategic planning and new program development.ECHO Work AcademyHelp shape the future of vocational training by:Developing and growing the ECHO Work Academy.Identifying new in-house business opportunities.Ensuring high-quality fulfillment for Inclusive Solutions customers.Creating meaningful vocational experiences that prepare participants for competitive employment.What We're Looking ForRequired QualificationsBachelor 's degree in Human Services or a related field plus at least one year of supervisory experience working directly with individuals with developmental disabilitiesORFive years of directly related experience supporting individuals with developmental disabilities, including supervisory responsibilities.Additionally, candidates should have experience with:Employee supervision and performance managementHiring, coaching, and staff developmentRegulatory complianceMedicaid Waiver servicesCommunity partnershipsCustomer serviceProgram operationsBudget and resource managementBuilding collaborative relationshipsPreferred QualificationsExperience in Supported Employment or Vocational RehabilitationKnowledge of Virginia DBHDS regulationsExperience with CARF accreditationExperience using WaMSExperience working with DARS and CSBsBehavior management experienceMedication Administration oversightBusiness development or employer engagement experienceThe Ideal CandidateWe're looking for someone who is:A leader who inspires othersOrganized and highly accountableComfortable making decisions in a fast-paced environmentPassionate about disability employment and inclusionSkilled at balancing compassion with accountabilityAn effective communicator and relationship builderResults-oriented with strong operational skillsAdaptable and innovativeWhy Join ECHO?At ECHO, your work directly impacts the lives of individuals with disabilities every day.You'll join a mission-driven organization where innovation, collaboration, and compassion are valued just as much as operational excellence.Our Core Values guide everything we do:EnthusiasmTrustIntegrityCompassionRespectInnovationCourageBenefitsCompetitive salaryHealth, dental, and vision insuranceRetirement planPaid Time OffPaid holidaysProfessional development opportunitiesSupportive leadership teamMission-driven cultureOpportunities for advancementApply TodayIf you're passionate about creating opportunities for individuals with disabilities and leading a team that makes a difference every day, we'd love to hear from you.Join ECHO and help empower every individual to reach their highest potential.