HR Employee Relations Manager

Employee Relations Manager The Enoch Pratt Free Library has an opening for an experienced Employee Relations Manager to join our Human Resources team. This role supports approximately 500 full‑time and part‑time employees in a unionized environment and requires applying employment laws, overseeing the ADA reasonable accommodation process, conducting investigations, and navigating complex employee matters with empathy and compliance discipline. Department: Human Resources | Location: 400 Cathedral Street, Baltimore, MD 21201 | Job Type: On‑site Full‑Time, Benefits Included | Salary: $70,338 to $91,573 Responsibilities Lead and manage employee relations matters, including performance concerns, policy violations, workplace conflicts, and complex employee issues. Conduct prompt, thorough, and impartial EEO and non‑EEO workplace investigations; document findings and recommend appropriate corrective action. Oversee the ADA reasonable accommodation process, including the interactive process, documentation, and compliance monitoring. Facilitate conflict resolution and mediation sessions. Interpret and apply collective bargaining agreements, advise leaders on contract compliance, and support grievance resolution in a unionized setting. Provide guidance on employee relations matters involving protected leave, including FMLA and ADA, ensuring compliance and risk mitigation. Advise managers on performance management, progressive discipline, and risk mitigation strategies. Ensure consistent application of HR policies and employment laws across the Pratt Library. Identify trends in employee relations data and recommend proactive strategies to mitigate risk and improve workplace climate. Manage religious and lactation accommodation requests. Handle substance abuse issues in accordance with company policy and relevant laws. Manage Employee Assistance Program (EAP) requests and tracking. Suggest and implement new processes and procedures to enhance efficiency and employee satisfaction (Process Improvement). Conduct difficult conversations with professionalism and sensitivity (Facilitation and Mediation). Facilitate mediation sessions (Facilitation and Mediation). Minimum Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field. Five (5) years of experience in employee relations, including experience managing relations in a unionized workplace. Experience interpreting collective bargaining agreements and handling union grievances. Experience with FMLA, EEO, and ADA compliance. Strong understanding of employee relations principles, workplace investigations, and progressive discipline. Preferred Qualifications Master’s degree in Human Resources preferred. Human Resources certification such as a PHR or SHRM‑CP. Experience working with Baltimore City government or Maryland State government agencies. Experience facilitating difficult conversations. Mediation certification or experience in mediation is preferred. Experience with HRIS systems, especially Workday. Required Knowledge, Skills and Abilities Thorough knowledge of employment laws and regulations, including ADA, FMLA, Title VII, and related federal, state, and local requirements. Strong understanding of employee relations principles, workplace investigations, and progressive discipline. Knowledge of collective bargaining agreements and labor relations practices in a unionized environment. Understanding of the interactive process for ADA reasonable accommodations. Knowledge of documentation standards and risk mitigation practices. Strong interpersonal and communication skills. Ability to manage multiple tasks and priorities effectively. Tech‑savvy with experience in HRIS and other relevant software. Strong problem‑solving and conflict resolution abilities. Ability to identify opportunities for process improvements and drive effective solutions. Position of Trust Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check. Application Instructions We reserve the right to withdraw this posting at any time due to overwhelming response. Please attach your resume to be considered. Equal Opportunity Employer THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER. #J-18808-Ljbffr Mayor and City Council of Baltimore