Field Service Technician

Field Service Technician

San Francisco, CA

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world's first profitable AV technology company.

Installation & Deployment

• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, drive-by-wire (DBW) kits, power integration, and vehicle interfaces.
• Install peripheral hardware such as network stations, gate systems, and office infrastructure.
• Conduct system calibrations and validation tests to ensure installations meet operational standards.
• Coordinate with customer teams on training and technical maintenance.
• Preventive Maintenance
• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
• Troubleshooting & Repair
• Diagnose and repair hardware, software, and connectivity issues in the field.

Customer Support

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

What We're Looking For

• 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Comfortable working independently in field environments and with minimal supervision.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 75% to customer sites.

Preferred

• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Associate degree, trade school, or technical college certification in a relevant field (e.g., electrical, mechanical, mechatronics, automotive technology)
• Familiarity with Linux-based systems and remote diagnostics.
• OSHA 10 or equivalent safety certification.

Physical Requirements

• Ability to lift up to 50 pounds.
• Capable of standing, bending, and working in and around vehicles for extended periods.
• Comfortable working outdoors in varying weather conditions.

Why Join Us

• Work on real, production-deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real-world environments.
• Be part of a fast-moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

What Else You Need To Know

This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.

The base salary range for this role is $58,000 - $73,000 per year. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre-Tax Commuter Benefit Plan

Benefits are subject to change at the company's discretion. Pronto accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?