Family Care Specialist

Family Care Specialist Assist the Family Service Counselors with interment verifications, blind checks and memorials. Job Responsibilities Builds at-need charts Verifies at-need files before sent for verification Performs blind checks Follows up with memorial renderings, processes and timelines Notifies families when flowers are placed Sets Arrangement Continuation Appointments Designs memorials Serves at-need cemetery families that currently own property Sets follow-up visits at the at-need arrangement conference Logs information for Family Service Counselors Meets with funeral home at-need families Minimum Requirements Education High School diploma or equivalent Certification Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.) Experience None Knowledge, Skills & Abilities Ability to communicate effectively with associates, contractor personnel and client families Ability to work productively with minimal supervision; achieves work objectives in a timely manner Ability to resolve routine problems promptly and effectively Ability to adapt to change in priorities