Lead Veterinary Technician

Company Description Looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? We are excited to announce that the brand new Priority Pet Urgent Care state-of-the-art clinic here in Wildwood is now open! The Priority Pet Urgent Care mission is committed to providing easy-to-access quality care with a promise to our clients that their pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development. We look forward to connecting! Our hours of operation are: Mon - Fri: 4 PM - 12 AM Sat - Sun: 10 AM - 6 PM To learn more about us, please visit our website at Job Description The Veterinary Technician Team Lead is responsible for overseeing daily operations, maintaining workflow efficiency, supporting the medical team, and ensuring a high standard of patient care and client experience. This role serves as the bridge between staff and leadership. 1. Workflow & Operations Management Maintain smooth patient flow from check-in to discharge Monitor wait times and adjust staffing/assignments as needed Ensure all appointments and walk-ins are triaged appropriately Identify and resolve bottlenecks in real time Support estimate compliance Ensure all services and charges are captured appropriately 2. Team Leadership & Accountability Lead by example in professionalism, efficiency, and attitude Hold team members accountable to SOPs and performance expectations Provide real-time coaching and redirection Support onboarding and training of new team members 3. Patient Care Oversight Ensure accurate and complete patient histories Verify treatments, diagnostics, and charges are completed correctly Assist with critical cases and high-acuity patients as needed 4. Client Experience Ensure timely communication with clients De-escalate client concerns professionally and confidently Maintain a compassionate, service-driven environment 5. Communication Act as liaison between DVMs, CSRs, and technicians Provide clear direction during shifts Escalate concerns to Practice Manager when needed Qualifications We're Looking For: An experienced veterinary technician with at least 1-year professional experience in a leadership role is required. A certified veterinary technician with an active license in FL would be preferred, but is not required. Strong leadership and decision-making abilities. Excellent communication and conflict resolution skills. Consistent punctuality and reliability in adherence to scheduled shifts. Availability to work some weekend shifts. Ability to multitask in a fast-paced environment. Problem-solving mindset with high accountability. Comprehensive knowledge of veterinary procedures, preventative care, and hospital operations. Expertise in safe and low-stress animal restraint techniques. Proficiency in various sample collection methods, including blood, urine, fecal, and skin specimens. Experience in radiographic positioning and image capture. Experience in anesthesia administration and surgical monitoring. Commitment to professional ethics and continuous learning. Additional Information Pay Range: $23 - $28/hr. depending on level of experience. We offer our staff: Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles) Tuition Assistance Program Access to a CVA/CVT/CVPM Partnership through Penn Foster Career Development Opportunities Referral Bonus Program for most positions! Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. *Note - some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: Employment Type: Full Time Salary: $23 - $28 Hourly