Business Process Analyst

Business Process Analyst

We are currently seeking a Business Process Analyst to join the Operations Strategic Support department. Our team provides process analysis and improvement solutions; utilizing technology like Appian (BPMS), Automation Anywhere (RPA) and DocuSign (eSignature) to build custom applications that automate enterprise processes. As a Business Process Analyst, you will be responsible for business process analysis, business analysis, relationship management, quality assurance and project execution.

Business Process Analysis

• Conduct process discovery and elaboration workshops to document current state processes
• Utilize six sigma methodologies, like DMAIC, to facilitate process improvements
• Perform business process gap analyses to meet business unit's desired outcomes
• Model future state business processes using the BPMN (Business Process Model and Notation) 2.0 analytical method

Business Analysis

• Lead various requirements elicitation techniques including workshops, interviews, and surveys
• Understand and implement design thinking principles in order to drive application development.
• Design creative process solutions to client problems that enhance user experiences (UX)
• Define, refine, and maintain user stories to meet the project goals and objectives
• Facilitate regular product demonstrations to solicit feedback from multiple stakeholders
• Collaborate with project team members to develop quality sustainable process solutions
• Familiar with the fundamentals of database design, interpret data and generate visualizations to support analysis

Relationship Management

• Develop strong partnerships with team, functional peers, sponsors, and multiple stakeholders
• Effectively manage expectations of project sponsors and committees
• Seeks out opportunities to optimize client experiences and deepen client relationships
• Tailors communication appropriately for both technical and non-technical audiences

Quality Assurance

• Create and maintain comprehensive test plans based on user story acceptance criteria
• Facilitate User Acceptance Testing (UAT) with a cross-functional project team

Project Execution

• Define milestones and metrics for project success
• Perform activities such as controlling scope and timeline
• Responsible for release management
• Facilitate user communications and training

Leadership

• Active change agent that works collaboratively with associates at all levels of the organization
• Navigates complexity and uses influence skills to manage relationships and projects
• Ability to lead with influence without formal organizational authority
• Be an active team member within a community of practice environment.
• Seek out opportunities to serve in leadership roles throughout the organization

Continuous Improvement:

• Conduct the onboarding and technical training of new engineering associates and participate in ongoing mentoring with team members
• Implement continuous improvement and innovation opportunities using new or current technologies
• Shows curiosity in learning new ideas and finding practical opportunities to leverage them in daily work

What You'll Bring To Baird:

• A minimum of three years of relevant experience and a proven track record of delivering substantial business results. Experience should cover areas of process analysis, business analysis, and project management, preferably within a diversified financial services firm
• BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred
• Working knowledge of Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN)
• Advanced computer skills, with proficiency in Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Visio