Guest Relations Agent

Mattos Hospitality is seeking an intelligent and organized Full -Time Reservationist for the group. An ideal candidate possesses excellent verbal, written, and in-person communication skills, the ability to be strategic, proactive, efficient, and calm under pressure, as well as  sincere interest in hospitality.

This position is located in Mattos Hospitality corporate office.  Nights and weekend availability is required. 
Prior Resy and/or OpenTable experience is needed. 

Reservationist handles reservations, cancellations, inquiries received from our guests, and administrative/office duties. You will work closely with the front door and management teams of the Mattos Hospitality restaurants in order to ensure that all guests have pleasurable dining experiences.  

Primary responsibilities include:

• As the first point of contact, setting the tone for the entire guest experience, ensuring all guests receive welcoming and professional service 
• Handling incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
• Using Resy / OpenTable in order to make reservations and organize floor plans
• Having a working knowledge of how to manipulate the book to maximize cover counts
• Responding positively and promptly to customer concerns and complaints
• Coordinating with the restaurant staff on reservation and guest notes and requests, and assists the team with guest recognition
• Communicating with guests in order to confirm reservations and assist with special requests
• Supporting with large party bookings and some event queries
• Performing other light administrative work as needed

Qualifications:

• Minimum of one year experience in a host, Maitre'd, and/or reservations position in NYC restaurant
• Experience working with Resy and OpenTable 
• Experience working with Microsoft Office (Microsoft word, Excel, etc.)
• Ability to communicate in a professional manner
• Team player attitude
• Flexible availability 

Company Values 

• We require a positive and respectful attitude in the workplace.
• Understand and behave in line with the company’s values of respect, excellence, teamwork and resilience. 

Benefits 

• Medical, Dental and Vision insurance for full time employees
• Paid Personal Time Off
• Discounted Gym Membership
• Commuter Benefits
• Dining Discounts
• Employee Assistance Program 

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 

Mattos Hospitality is an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.