Patient Services Lead - Healthcare

Job Description

Job Description

REAL Food re-fined.

Patient Services Lead - Healthcare | Location: Phoenix, AZ 85008

Compensation: $18-$19 per hour| Full-Time

Schedule: Open availability needed

Job Summary

We are seeking a dedicated and detail-oriented Patient Services Lead to join our team as we redefine patient care—one meal at a time! As the Patient Services Lead, you’ll inspire and guide a frontline team to deliver meals that nourish, comfort, and support healing. You’ll play a key role in creating a positive, patient-centered experience where every tray reflects care, compassion, and excellence. If you’re energized by purpose-driven work and passionate about making a difference, this is your chance to lead with heart.

What You'll Do

• Oversee, lead, and coordinate patient food service operations, including meal assembly, tray delivery, and patient meal selections, ensuring accuracy, timeliness, and adherence to dietary guidelines.
• Lead a team of patient services staff, providing training, coaching, and support to ensure high standards of customer service, food safety, and sanitation.
• Coordinate with the culinary team for special dietary requests and accommodations for patients with allergies, intolerances, or cultural preferences, ensuring compliance with dietary restrictions and safety protocols.
• Maintain accurate records and documentation related to patient meal orders, dietary preferences, and food allergies, using electronic medical records systems.
• Ensure compliance with food safety regulations, infection control protocols, and hospital policies and procedures, conducting regular audits and inspections of food service areas.
• Other duties as assigned

What You Will Bring

• Associate’s or Bachelor’s degree in Nutrition, Dietetics, Food Service Management, or related field preferred.
• Minimum of 2 years of experience in food service operations, preferably in a healthcare or hospitality setting, with at least 1 year in a supervisory or leadership role.
• Strong understanding of therapeutic diets, nutrition principles, and patient service protocols.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with staff and healthcare teams.
• Demonstrated leadership abilities, including team coordination, training, and support in a fast-paced environment.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency with electronic meal systems, EMR software, and Microsoft Office.
• Knowledge of food safety, sanitation, and infection control practices.
• Ability to lift and carry heavy objects and stand for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must pass health screenings (e.g., TB test), background check, and drug screening.
• ServSafe® Certification and valid Food Handler Card (county-specific).

Physical and Sensory Requirements

• This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

• Life/Work Integration

  • Paid Bereavement Leave
  • Paid Parental Leave
  • Paid Baby Bonding Leave
  • Paid Elder Care Leave
  • Paid Time Off (Accrued)
  • Holiday Premium Pay

• Health & Wellness

  • 3 Medical Plans (Blue Cross)
  • Prescription, Dental, and Vision Coverage
  • Reimbursed Wellness Massages (Portion of cost)
  • Voluntary HSA with Company Match
  • Voluntary FSA
  • Free Employee Assistance Program (Behavioral Health Support)
  • Access to Wellness Initiatives (Fitness Memberships, etc.)

• Financial Wellness

  • 401(k) Retirement Plan with Company Match
  • Company-Paid Basic Life Insurance
  • Company-Paid Accidental Death & Dismemberment (AD&D) Policy
  • Voluntary Short-Term Disability
  • Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

• Plus

  • A supportive, collaborative work environment
  • Opportunities for growth

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our Commitment To You

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships