Director of Property Management

Director of Property Management - Mauna Kea Residences

Department: Mauna Kea Residences

Reports to: Area Managing Director of Residential Services, East West Hospitality; Vice President of Operations, Mauna Kea Resort

FLSA Status: Exempt

Work Location: Mauna Kea Resort, Hawai‘i

Summary

The Director of Property Management leads the day-to-day operation of Mauna Kea Residences (MKR). This position supports department managers, coordinates residential services, and helps ensure a consistent luxury experience for homeowners and guests. Working with the Vice President of Operations - Hawai‘i and the Vice President of Operations for Mauna Kea Resort, the Director turns strategic, financial, and service priorities into effective daily execution.

Key Responsibilities

• Lead daily MKR operations across Property Services, Guest Services, Housekeeping, Maintenance, and related residential services.
• Support, coach, and hold department managers accountable for service, quality, productivity, communication, and team performance.
• Maintain productive reporting and working relationships with the Vice President of Operations - Hawai‘i and the Vice President of Operations for Mauna Kea Resort.
• Coordinate departments and resort partners to provide a seamless homeowner and guest experience.
• Support strong homeowner relationships and assist with significant service matters, property needs, and retention opportunities.
• Manage operations within established budgets; monitor labor, expenses, productivity, and departmental results.
• Maintain practical operating procedures, quality controls, and service standards while encouraging continuous improvement.
• Evaluate staffing needs, support recruitment and performance management, and help develop future leaders.
• Manage the execution of owner acquisition, onboarding, and retention efforts in coordination with the VPO.
• Promote a safe, accountable, collaborative, and hospitality-focused work environment.

Preferred Qualifications

• Management experience in luxury hospitality, residential property management, vacation rental management, resort operations, or a related field.
• Proven ability to lead managers and coordinate multiple operating departments.
• Strong understanding of luxury homeowner and guest expectations.
• Sound financial, organizational, communication, and problem-solving skills.
• Bachelor’s degree or equivalent management experience; relevant hospitality or property-management certifications are a plus.

Scope of the Role

This is MKR’s primary day-to-day operating leadership position. The Director has authority to manage routine operations within approved policies, budgets, agreements, and delegated authority, while coordinating significant strategic, financial, client, or organizational matters with the VPO.

Additional responsibilities and special projects may be assigned as operational needs evolve.