School-Based Medical Assistant

School-Based Medical Assistant

High Country Community Health (HCCH) is a federally funded Community and Migrant Health Center. The mission of the HCCH team is to provide quality, patient-centered, culturally appropriate, affordable, and compassionate care that serves the whole person.

MondayFriday during standard business operating hours. Travel will be required from school to school in his/her own vehicle. Schedule flexibility may be required based on organizational needs.

Clinical Services Manager / Site Lead

None

A non-exempt position responsible for supporting school-based telehealth services by facilitating communication between patients, families, school personnel, and healthcare providers. The School-Based Medical Assistant serves as an essential link between remote providers, students, families, and school nursing staff to ensure efficient, high-quality, and patient-centered care delivery through telehealth technology and occasional use of mobile clinic unit.

Essential Job Responsibilities

1. Manage communication and scheduling between remote healthcare providers and school nursing staff utilizing the electronic medical record (EMR) system.
2. Coordinate telehealth appointments and ensure all necessary documentation is completed prior to visits.
3. Communicate with parents, guardians, and family members regarding telehealth and mobile unit visits, consent requirements, and follow-up needs.
4. Review registration paperwork and verify patient demographics, insurance information, and consent forms for accuracy and completeness.
5. Transport, maintain, and troubleshoot telehealth equipment at assigned school sites.
6. Transport mobile unit as needed for in person visits and maintain equipment
7. Set up and verify secure telehealth connections at each location prior to patient visits.
8. Obtain and document vital signs according to clinical protocols.
9. Reassess and document vital signs as directed by the provider.
10. Assist remote providers during examinations by positioning cameras, utilizing examination tools, and facilitating patient-provider interactions.
11. Accurately document patient information and visit-related activities within the EMR.
12. Ensure compliance with infection prevention and control standards.
13. Clean, disinfect, and sanitize telehealth equipment between student encounters and between school sites.
14. Maintain patient confidentiality and ensure HIPAA compliance during all telehealth interactions.
15. Coordinate follow-up appointments, referrals, laboratory testing, and additional services as directed by the provider.
16. Report equipment concerns, technical issues, or workflow barriers to appropriate leadership.
17. Support school-based health initiatives and outreach activities as assigned.
18. Perform other duties as assigned to support clinical operations and patient care.

Education

• High School Diploma or GED required.
• Graduate of an accredited Medical Assistant program preferred.
• Current Medical Assistant certification preferred.

Performance/Experience Requirements

• Minimum one year of Medical Assistant experience preferred.
• Experience with telehealth services or school-based healthcare preferred.
• Knowledge of electronic medical record systems.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently in remote and school-based environments.
• Ability to maintain professional relationships with students, families, school personnel, and healthcare providers.
• Demonstrated commitment to patient-centered care.
• Current BLS/CPR certification or ability to obtain within required timeframe.
• Valid North Carolina driver's license with a satisfactory driving record.
• Bilingual (English/Spanish) preferred.