Support Service Specialist- Home Office, Lincoln, Nebraska

Support Service Specialist

Century is looking for a Support Service Specialist at our home office in Lincoln, Nebraska to provide friendly customer service to our tenants and clients as well as full administrative support to all managers and teams of the Company. Be the face of our Company and help support each other to live out our values and goals every day!

Specific Responsibilities

This entry-level position is a great way to start your property management career. Ideal for candidates with customer service experience who need a little change of scenery and who like to work in a team environment to accomplish daily tasks! Read on if you feel this role is right for you:

Greets and communicates with all guests of the Company and uses various multimedia for both internal and external communication.

Assists tenants in different aspects of residency - completing applications, reviewing move-in paperwork, collecting rent payments, copying keys, submitting maintenance requests, answering basic account questions, and preparing move-ins.

Supports all departments of the Company by performing a variety of tasks:

• General Administration – updates current software with tenant changes, processes documents for new and deleted properties, sorts and distributes all incoming and outgoing mail, monitors printer activity, and distributes incoming emails. Maintains the Company's residential, commercial, and client files. Electronically scans and attaches all documents, correspondence, and legal documents and maintains electronic and paper files.
• Accounting – assists with tenant portal account set up, processes move-out documents, and assists with making sure rent payments are securely collected
• Screening Specialist – inputs applicant information into appropriate software systems, initiates credit report requests, assembles move-in information, and follows up on move-ins, pet tracking, and roommate change requests
• Maintenance – enter work orders and calls out to maintenance technicians/vendors as needed
• Century Teams – creates and sends notices to tenants, communicates tenant needs/concerns/complaints to appropriate teams for resolution, pulls paperwork for all move-out requests, and electronically scans/attaches all tenant correspondence.

Are you thriving in your current work environment? We are because we love our culture! Our teams value hustle and a can-do attitude as well as building efficiencies into operations and standardizing that excellence portfolio-wide. We intentionally care about our work and the people we surround ourselves with every day! Resonating with these values is what will make you a successful Century employee. Still interested??

You will have the greatest success in this position if you possess the following:

• Advanced written and verbal communication skills, strong customer service, advanced organizational skills, and accuracy, ability to multi-task with constant interruption, flexibility, a patient and calm demeanor
• Intermediate experience with Google Office products and web browsers
• Ability to learn and retain new tasks quickly

Benefits

This is a full-time permanent position. After 60 days Century also offers the opportunity to enroll in a full benefits package that includes partial Company subsidized health insurance, paid life and long-term disability as well as optional Dental, Vision, and supplemental insurance. 401K and PTO eligibility starts from day one, and remember you get out what you put in; that's why so many of our Executive and Management team members started in an hourly field within our Company!

Working hours are Monday-Friday 8 am-5 pm. This is a seasonal position through September 30th with up to 40 hours of work per week. Part-time hours may be assigned on a permanent basis after this date.