Hotel Front Office Manager (Hilton Experience is Mandatory)

Texas Hotel Management

Job Description

We are hiring an experienced Front Office Manager for our Hilton property. This role requires prior Hilton Experience and strong knowledge of Hyatt brand standards, guest service culture, and operational procedures.

The Front Office Manager will lead the front desk team, ensure smooth daily operations, and maintain exceptional guest satisfaction aligned with Hilton brand expectations.

Key Responsibilities

Oversee daily front desk operations, including check-in/out, guest relations, and night audit functions
Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff
Ensure full compliance with Hilton brand standards and service protocols
Collaborate with Housekeeping and Engineering to ensure room quality and readiness
Manage room inventory, rates, and reservations in coordination with Revenue & Sales teams
Handle guest concerns, service recovery, and escalations professionally
Maintain accurate billing, cash handling, and audit processes
Review guest satisfaction scores and execute improvement plans
Prepare departmental reports and participate in leadership meetings

Requirements: Must-Have

Previous experience with Hilton Brand
Must be PEP Experienced
Minimum 2–3 years in Front Office leadership (Supervisor/Assistant Manager/Manager role)

Skills & Competencies

Strong leadership & team development skills
Excellent communication and guest service skills
Ability to work weekends, evenings, and holidays based on business needs
Strong problem-solving and conflict resolution abilities

Education

Bachelor's degree in Hospitality or related field (Preferred)
Hyatt brand training/ certifications (Plus)

Preferred Traits

Service-driven and guest-focused
Calm under pressure, solutions-oriented
Strong attention to detail and organizational skills

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Vacancy posted 2 days ago

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