Customer Service Representative

Times Media Group, based in Tempe, is one of the nation’s largest and fastest-growing community news organizations. With media properties throughout Arizona and subsidiaries in Southern California, Colorado and Texas, TMG is committed to continued growth while developing sustainable business models and best practices that support a strong future for local journalism.

We are currently seeking a highly organized and detail-oriented Customer Service Representative (CSR) to join our production team.

This position serves as an important link between our sales team, advertisers and production and graphic design departments, helping ensure advertisements and publication materials are received, prepared, designed, proofed and completed accurately and on deadline.

Above all, the ideal candidate will have a desire to grow professionally and contribute to a talented, supportive team. We are looking for someone who thrives in a fast-paced environment, takes pride in their work and is committed to providing excellent customer service.

Experience in newspaper, magazine or other print production is a plus, but not required. For the right candidate, we are looking for strong organizational skills, attention to detail, a positive attitude and a willingness to learn.

Qualifications

• Previous customer service experience in a fast-paced environment
• Exception organization skills
• Experience with ad design and layout is a plus
• Working knowledge of Adobe Creative Suite, particularly InDesign is a plus
• Strong attention to detail and proofreading skills
• Excellent written and verbal communication skills
• Ability to manage multiple deadlines and priorities in a fast-paced production environment

Responsibilities

• Coordinate advertising materials and production requests between sales representatives, clients, and the production/design team.
• Review incoming ad materials to ensure files, copy, images, logos, sizes, and specifications are complete and accurate.
• Communicate with clients and sales reps regarding missing materials, corrections, proofs, and deadlines.
• Maintain a high level of organization while managing multiple publications, advertisers, and deadlines.

What We Offer



In addition positive and enthusiastic work environment Times Media Group offers a full suite of team member benefits including:

Health, dental and vision insurance, life insurance, a 401(k) retirement plan, paid holidays, paid vacation and time off, weekly in-office lunches, and opportunities for professional growth and development.

Salary: $45K to $60K DOE

To apply, please email your resume to View email address on click.appcast.io. Candidates with advertising or graphic design experience are encouraged to include examples of previous work.