Support Manager for I/DD

We are looking for someone caring, professional, and organized, preferably Spanish‑speaking, with prior office experience. This role involves managing documents, reports, and databases, and communicating with clients, parents, employees, case managers, and the community. It is a flexible hybrid‑remote position with travel to client homes within the Portland, OR area and regular meetings. The team is small, so cross‑training and a willingness to assist with a variety of tasks are essential. Job Objectives Develop and maintain positive working relationships with an assigned group of clients, their families, and their caregivers (DSPs). Manage and assume ownership over the entire client lifecycle: Review and sign ISP documents for new clients and renewals for existing clients. Initial client onboarding: meeting with the family to determine scope of needs. Discuss and assist with determining a preferred schedule for hours of care. Gather specific information needed to write Implementation Plans and Risk Protocols. Initial DSP onboarding: participating in the meet‑and‑greet process with potential candidates; training DSPs on Implementation Plans and Risk Protocols; assisting DSPs with learning and using our client‑management software; finding new DSPs for clients when necessary; holding regular meetings with clients, families, and DSPs to gather feedback and ensure expectations are met. Reporting Ensure and assist assigned DSPs with submitting required client Progress Notes for each shift. Conduct required Quarterly Progress check‑in meetings, used to create final reports to submit to client case managers monthly. Monitor and manage the client database to ensure information is correct and up to date. Monitor emails and texts daily and respond in a courteous and proactive manner. Documentation Write and develop required Implementation Plans and Risk Protocol documents for each assigned client; communicate with parents/guardians to ensure protocols are accurate and up to date. Manage the Implementation Plan and Risk Protocol document lifecycle, updating documents whenever parents/guardians notify of changes or annually at least. Monitor expiration dates for ISPs and SA’s and follow up with case managers. Gather additional documents such as medication records (used to create the MAR), behavior‑support documentation (PBSP), nursing delegation training and documentation. General Office Duties Maintain prompt communication with all case managers, DSPs, clients, and parents/guardians via email, phone, and text. Assist with responding to messages, emails, or phone calls received after‑hours or on weekends. Develop and/or maintain various office‑related policies, procedures, and protocols. Communicate and collaborate with other Support Managers and provide coverage when needed. Attend occasional in‑person staff meetings or community events. Perform additional support duties and responsibilities as assigned. Job Qualifications Prior office and/or clerical experience. An interest and desire to work within the intellectually and developmentally disabled community. Knowledge and experience working in a highly government‑regulated and compliance‑focused industry preferred. Self‑directed and highly organized, with the ability to work as part of a team. Strong problem‑solving and critical‑thinking skills. Ability to communicate professionally, both written and verbal. Ability to adhere to specific timelines and complete tasks ahead of deadlines. Comfort with various technologies, including Adobe, Microsoft Teams, Excel, Microsoft Word, etc. Hybrid‑remote: reliable transportation and dedicated workspace with high‑speed internet; comfortable setting up and managing company‑provided computer equipment. Requirements Pass a criminal background check. Type 50–60 wpm. Comfortable using technology such as cell phones, computers, Google, and Microsoft Suite. Current driver’s license and vehicle insurance (travel required). Willing to monitor and respond to messages/calls during off‑hours. Bilingual in Spanish preferred. Benefits Paid sick/vacation time and holiday pay. Medical, dental, and vision insurance. 401 k benefits with company match after 1 year. Annual raises based on performance. Free gym membership with MUV Fitness. #J-18808-Ljbffr Family Relief Resources