Processing Specialist

Position Title:Processing Specialist Position Type:Regular About the Role:Northern Kentucky University invites applications for a Processing Specialist within the One Stop Student Services Center. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including financial assistance, student accounts, and registration-related services.The Processing Specialist works collaboratively with One Stop staff and campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience. Primary ResponsibilitiesProcess student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services)Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as neededMaintain data integrity across university systems by entering, updating, and auditing informationProvide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channelsCollaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service deliveryAssist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing prioritiesMaintain confidentiality of student records in compliance with FERPA and university policiesSupport continuous improvement efforts by identifying process inefficiencies and recommending enhancementsQualificationsHigh school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferredMinimum of 1–2 years of experience in an administrative, customer service, or data-processing environmentStrong attention to detail and ability to manage high-volume transactional work accuratelyStrong organizational and time-management skills with the ability to handle multiple prioritiesExcellent customer service and communication skillsHigh level of accuracy, discretion, and professionalismAbility to work both independently and as part of a teamWhy Join NKUNorthern Kentucky University is a student-ready, regionally focused institution committed to delivering high-quality, student-centered services. The One Stop Student Services Center plays a critical role in simplifying processes and improving the student experience. Posted Salary: Work Environment & Physical Demands:This position operates in a fast-paced, student-centered environment requiring regular interaction with students, faculty, and staff. Flexibility is required during peak periods. #J-18808-Ljbffr