Desktop Support Engineer

Endpoint Vulnerability Management Analyst Onsite 5 days a week in Phoenix, AZ Pay Rate: $22-26 Duration: 6 month contract to hire Must Haves 5+ years of experience in desktop support, endpoint engineering, vulnerability management, IT operations, or a related technology function. Working knowledge of endpoint patching, vulnerability remediation, Windows lifecycle management, software deployment, and endpoint compliance. Experience using ServiceNow to track remediation, ownership, evidence, and closure. Strong analytical, documentation, communication, and cross-functional coordination skills. Job Description The Endpoint Vulnerability Management Analyst supports a large bank's vulnerability remediation program by identifying, tracking, coordinating, remediating, and reporting on endpoint vulnerabilities across the managed endpoint environment. This role partners with Security, Desktop Engineering, Desktop Support, Asset Management, and Risk teams to reduce endpoint risk, improve compliance, and maintain audit-ready remediation evidence. Vulnerability Identification, Reporting, and Remediation Perform hands‑on remediation activities, including remotely connecting to endpoints, troubleshooting issues, and coordinating directly with end users to resolve vulnerabilities and restore compliance. Analyze vulnerability data to identify at‑risk endpoints, trends, remediation priorities, and compliance gaps. Prepare recurring reports on SLA status, aging vulnerabilities, remediation progress, and risk exposure. Coordinate remediation across Security, Desktop Engineering, Desktop Support, Asset Management, and other technology teams. Facilitate vulnerability reviews to confirm ownership, track blockers, document decisions, and elevate overdue or high‑risk items. Use ServiceNow and related workflows to track remediation progress, ownership, evidence, exceptions, and closure. Support remediation of unauthorized software, outdated software, missing patches, unsupported operating systems, and endpoints not remediated through automated tools. Drive adherence to remediation SLAs for critical, high‑risk, and aging vulnerabilities. Root Cause Analysis, Controls, and Continuous Improvement Identify root causes of recurring vulnerabilities, including patching gaps, configuration drift, deployment failures, offline endpoints, or inaccurate asset data. #J-18808-Ljbffr Insight Global