Utility Billing Clerk

Job TitleGeneral Description Of PositionGreet and assist utility customers contacting the department, including but not limited to, start or stop service, make a payment, transfer service, enroll in or cancel bank draft, enroll in or cancel paperless billing, online credit card payments, questions about their bill, update customer information, leak adjustments, fire hydrant rentals. Must exhibit professional customer service skills while assisting community members and internal staff, as necessary. Return calls to customers with account information and/or work order results.Essential Duties And Responsibilities1. Receipt utility customer payments 2. Answer and assist incoming phone calls 3. Verify and receipt monies collected by other departments 4. Return calls to customers with work order results. 5. Create new customer accounts, issue work orders 6. Provide professional customer service at the front counter or window 7. Perform any other related duties as required or assignedEducation And ExperienceHigh school or GED, and/or on the job education in a specific skill area; related experience and/or training, however acquiredCommunication SkillsSkill in verbal and written communication.Mathematical SkillsSkill in practical situationsCritical Thinking SkillsSkill in problem-solvingResponsibility For Funds, Property and EquipmentResponsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.AccuracyErrors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to the requirements of the job.Public ContactFrequent contact with general public.Employee ContactContacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in the normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.Use Of Machines, Equipment And/Or ComputersRegular use of equipment (desktop/laptop computer, telephone and software,smartphone, copier, etc.).Working ConditionsPrimarily works indoors in an office setting Subject to frequent low-level inside office noise Subject to working with angry customers, where supervisory assistance is neededPhysical ActivitiesWalking, bending, stooping, the majority of the workday is sitting Finger dexterity enough to operate equipment such as a smartphone, personal keyboard Near vision enough to read and review smartphone screen and computer generated work orders Speech and hearing enough to communicate clearly and distinctly in person and by telephone Primarily indoor climate working in an office setting Flexible enough to use hands and arms to grab, hold, reach, etc. Strength to lift and/or move up to 25 lbs; frequently lift and/or move up to 10-15 lbsBenefitsThis is a summary of benefits for all General Employees. FOP and IAFF members do receive some of these benefits, but are governed by their individual CBA contracts and benefits. Accidental Death/Dismemberment & Life Insurance: The City pays 100% of this benefit premium. Life insurance is your salary rounded to the next $1,000. Short-term disability is also part of this benefit Birthday Check: 40 hours pay for the week and a day off for your birthday during the pay period. CDL License Incentive: $ 250.00 - $ 500.00 - Paid in September of each year. College Degree Incentive: Associates Degree - $ 800.00 Annually Bachelors Degree - $ 1,400.00 Annually Masters Degree - $ 2,000.00 Annually Certification Pay* - $ 800.00 Annually *City Manager Approval-must require CEU's to maintain. Health/Dental Insurance: The employer will pay 100% of full-time employees health and dental coverage. You may add dependents to your health and dental insurance at your cost. Your benefits begin the 1st of the month after hire date. Holidays: General full-time employees receive 14 paid holidays per year. These are to be taken as directed by City of Yukon policy. Longevity: Full-time employees - $16.00 per month after your 4th year of service Retirement: General employees - The City has a Defined Contribution Plan. The employee must contribute 5% per check to this plan and for 2026-2027 the City will contribute 10.00% per paycheck toward your retirement. The vesting period is 7 years. This deduction starts the 1st of the month after 90 days. Share the Savings: If you choose not to cover you and/or your dependent(s) on the City's insurance, we will compensate you. (must have eligible dependents with proof of other coverage) General employees - $ 235.00 per quarter. Sick Leave: General employees earn 8 hours per month. You are not eligible to use earned leave until you have completed 6 continuous months of employment. Vacation Leave: General employees earn 8 hours per month the first 9 years of employment. You are not eligible to use earned leave until you have completed 6 continuous months of employment. Water License Incentive: $ 25.00 - $ 100.00 - Paid in March of each year. NOTE: We require mandatory direct deposit of payroll funds. Your banking arrangements must be in place prior to your hire date.