Food Service Associate

Food Service Associate

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Summary: The Food Service Associate is trained to work in a number of positions in the Dietary Department. This position may be scheduled in patient service areas, diet office/host/hostess, or retail/customer service areas.

Responsibilities:

• Performs and completes the daily duties and responsibilities in the patient services area including:
• Takes temperatures in accordance with HACCP guidelines
• Serves food from a steam table
• Breaks down and cleans station at the end of meal service
• Properly portions food items in accordance with diet orders and items listed on menu ticket
• Examines filled trays for completeness, accuracy, and places trays into cart
• Passes trays and interacts with patients
• May be required to assist in cutting foods or opening containers as requested
• Washes dishes and operates commercial dish machine
• Cleans and sanitizes work areas
• Fills supply requisition orders according to policy and records delivered items accurately
• Performs and completes the daily duties and responsibilities of the host/hostess including:
• Prepares dietary information to be used by kitchen personnel in preparation of foods for hospital patients
• Processes new diets and changes as required
• Participates in tray line and food temperature monitoring as assigned
• Examines filled trays for completeness, accuracy, and placing trays into cart
• Passes trays and interacts with patients
• Provides assistance with menu selection to patients
• May be required to assist in cutting foods or opening containers as requested
• Calculates diabetic diets and performs calorie counts
• Communicates patient needs to appropriate staff (teammates) while maintaining patient confidentiality
• May prepare and deliver special nourishments to unit nourishment rooms
• Maintains and restocks nourishment rooms
• Uses basic knowledge of therapeutic diets
• Performs and completes the daily duties and responsibilities in the retail/café area including:
• Operates cash register, receives payments from customers or teammates, makes change, and issues receipts
• Maintains proper security of cash at all time, understands and follows proper cash handling procedures in accordance with departmental policy
• Prepares for service before meal time and cleans up cafeteria and dining room after
• Sets up and stocks beverage area, grab and go coolers, and condiment stations
• Records temperatures in accordance with HACCP standards and serves food from tray line
• Cooks breakfast items on grill top, interacts with customers, and cleans and sanitizes all work areas
• Uses computers and tablets daily
• Attends allergy, foodborne illness, and safety in-service training
• Attends scheduled staff meetings
• Follows ServSafe sanitary handling procedures with food preparation, food service, and equipment operation
• Responsible for daily, routine, and weekend cleaning in the department
• Complies with all departmental policies
• Is available to work a flexible schedule including evenings, weekends and some holidays

Education:

• High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement.

Licensure/Certification:

• None.

Experience:

• 6+ months of food service or customer service experience preferred.

Knowledge, Skills and Abilities:

• Must have basic knowledge of therapeutic diets.

• Must have basic knowledge of food service and sanitary procedures.

• Must be able to cope with a moderate degree of stress.

• Is flexible in work assignments, including working in a variety of areas in one shift.

• Ability to maintain effective working relationships and communication levels with co-workers, supervisors, administration, and general public. Demonstrates good customer service skills in all interactions.

• Must be able to manage time.

• Maintains a positive attitude.

• Is able to work evenings, weekends, and some holidays.

• Ability to read, write and communicate effectively in English.

• Is able to meet the physical requirements of the job, which include working for several hours in a standing position, significant walking, and dealing with slippery floors, hot pans, liquids and foods.

Valid NC Driver's License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.