Solar Programs, Associate - Consumer Protection (Chicago, IL - US)

Solar Programs Associate - Consumer Protection (Chicago, IL - US) Energy Solutions is seeking a full-time Solar Programs Associate - Consumer Protection to join our Distributed Energy Resources (DER) Team. As an Associate, Consumer Protection, you\'ll work closely with consumers, vendors, and internal teams to support case progression, maintain accurate records, apply established procedures, and help drive timely resolutions. This role is ideal for someone who thrives in a collaborative environment, communicates effectively, and has a strong eye for detail. Are you a detail-oriented problem solver who enjoys helping people and keeping processes running smoothly? Join our Consumer Protection team and play a key role in supporting complaint resolution, case management, and customer support activities that help ensure a positive experience for program participants. If you\'re eager to make an impact, build your skills, and contribute to a mission-driven team, we\'d love to hear from you. The person filling this role will be required to work in a hybrid work environment reporting to our office in Chicago, IL and expected to be in the office a minimum of once a week. Daily responsibilities include but are not limited to: Process and document consumer complaints by following established workflows and recording required case details. Review and categorize complaints using defined standards to support tracking and prioritization. Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy. Identify and troubleshoot missing information and coordinate follow-up requests using established templates. Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance. Coordinate follow-up actions with stakeholders to support timely case progression. Apply program requirements and SOPs to resolve routine issues. Escalate non-routine or sensitive issues to supervisors or senior team members. Track and update case progress and workflow status in reporting systems. Validate data entries and correct routine discrepancies to maintain data quality. Minimum Qualifications: A bachelor’s degree or a high school degree with a minimum of 2 years of relevant work experience. Strong organizational and coordination skills, including tracking tasks and managing competing priorities. Ability to follow established procedures and apply SOPs to routine workflows. Ability to identify issues and escalate appropriately. Strong written and verbal communication skills. Attention to detail and ability to maintain accurate records. Proficiency with Microsoft Office and CRM or tracking systems. A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting). Preferred Qualifications: Fluency in Spanish, including verbal and written communication, to assist native Spanish complainants. The salary range for this role is $60,000–$70,000 annually with a target compensation of $60,000 - $66,500 annually based on experience and qualifications. Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP). Equal Opportunity Employer Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations. Office Locations and a Remote Workforce Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota. #J-18808-Ljbffr Energy Solution