Customer Service Associate - Automotive Finishes

Customer Service AssociateThe Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed.The individual selected for this role will be expected to work at Automotive Branch #9122 located at 47 Roanoke Ave., West Springfield, MA 01089.This is a part-time position.The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans. This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, military leave, and any leave required by federal, state, or local law. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.ResponsibilitiesPrepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)Load and unload products from deliveriesOperate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.Assist customers in person and over the phoneProcess sales transactions in the POS accurately and consistently with policies and proceduresCommunicate and cooperate with supervisors and coworkersKeep a clean and safe working environment and optimize space utilizationFollow quality service standards and comply with procedures, rules, and regulationsEnsure that the stockroom is organizedOperate color retrieval and paint mixing machine equipment as neededComply with inventory control procedures and assist with physical inventory processComplete Monthly and Quarterly Safety TrainingQualificationsMinimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the futureMust have a valid, unrestricted driver's licenseMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionMust be willing to work all scheduled hours, with or without reasonable accommodationPreferred Qualifications:Have at least a High School diploma or GEDHave at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)Have at least one (1) year of work experience in customer service, retail, or salesAbout UsAt Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your PossibleJob InfoJob Identification 2627760Job Category Customer ServiceEmployment Category Part-time regularMinimum Salary $19.25Maximum Salary $19.25