SHIFT LEADER

Shift Leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Responsibilities include (but not limited to) the following:

Operations Excellence for Guest Satisfaction

• Holds the guest as their highest priority and role models exceptional guest service
• Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
• Empowers the team to satisfy guests and resolve problems
• Communicates clearly with each guest in a friendly and courteous way
• Ensures all orders are completed and packaged accurately and within Dunkin' Donuts speed of service standards
• Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
• Consistently serves quality food and beverages to each guest
• Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order
• Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
• Executes team service through effective deployment and communication
• Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
• Assists with equipment maintenance and calibration
• Performs travel paths interacting with guests and taking appropriate action as needed
• Utilizes Red Book or similar tool to track required documentation
• Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

Team Environment

• Supports a respectful team environment
• Embraces learning and faces new challenges with enthusiasm
• Supports the training of new crew members as requested by the Restaurant Manager
• Recognizes crew members for their efforts and contributions during the shift
• Provides consistent coaching that drives performance of the team to achieve goals
• Seeks feedback from others and responds positively to coaching

Profitability

• Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products
• Provides feedback, information and suggestions to Restaurant Manager
• Communicates shift goals and results to team
• Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals
• Manages cash over/short during shift through accurate counting and cashier assignment
• Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned
• Manages labor cost during shift through proper delegation, balancing guest focus with task assignment
• Reports all equipment and facility issues to Restaurant Manager
• Ensures processes and policies are followed on their shift

Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills
• High School diploma, or equivalent
• Basic math skill and financial acumen
• Must have open availability to work all shifts
• Capable of standing for 6+ hours and for lifting up to 30lbs

Competencies

• Guest Focus
• Passion for Results
• Problem Solving and Decision Making
• Interpersonal Relationships & Influence
• Conflict Management
• Business and Financial Acumen

What We Offer

• With 250+ restaurants in our network you will have the opportunity to grow internally and learn new skills
• Health insurance
• 401k per company policy

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

Cafua Management Company, a Dunkin Franchisee