Service Manager

Job details: Service Manager – Commercial Field Service | Lead Technicians & Service Operations This Jobot Job is hosted by: Melissa Thavenius Salary: $85,000 - $110,000 per year A bit about us: Our client is a growing, private equity-backed commercial services organization specializing in commercial doors, loading docks, access control, and related field services. The organization is expanding through both organic growth and strategic acquisitions while investing in stronger systems, processes, and local leadership. We are looking for a Service Manager to lead the day‑to‑day service operation in the Columbus market, with direct responsibility for field technicians, scheduling, customer service, safety, and overall department performance. Why join us? $85,000–$110,000 base salary 10- 20% annual bonus opportunity Growing PE-backed organization with continued expansion High-visibility leadership role with direct ownership of service operations Opportunity to lead and develop a team of field technicians Strong mix of people leadership, operations, and customer interaction Ability to directly impact technician productivity, service quality, and customer satisfaction Opportunity to help establish and improve processes within a growing Columbus operation Job Details We are seeking an experienced Service Manager to oversee field service operations and technician performance for a growing commercial service organization in Columbus, OH. This is a hands‑on operations leadership position responsible for ensuring service calls are appropriately staffed, scheduled, and completed while maintaining high standards for safety, productivity, quality, and customer satisfaction. The Service Manager will work closely with technicians, dispatch, customers, branch leadership, and other internal teams to keep the operation running efficiently. Responsibilities Directly lead, coach, and develop field service technicians Oversee daily service operations, dispatch, scheduling, and technician assignments Monitor technician productivity, utilization, labor hours, and overall service KPIs Ensure service calls are completed safely, efficiently, and according to customer expectations Work directly with customers to understand service needs and resolve escalated issues Coordinate emergency and priority service requests Ensure appropriate staffing and technician coverage based on workload Support technician hiring, onboarding, training, and performance management Establish accountability around productivity, quality, attendance, and customer service Monitor work orders and service activity through NetSuite and other field‑service technology Ensure accurate documentation, reporting, and completion of service records Identify operational bottlenecks and implement process improvements Maintain OSHA and company safety compliance across field operations Partner with branch leadership on staffing, financial performance, customer retention, and operational goals Track and report service KPIs and labor‑hour performance What We're Looking For Previous leadership experience within a field service environment Experience directly managing technicians or skilled trades employees Strong understanding of service dispatch, scheduling, and workforce planning Customer‑facing experience, including handling escalations and resolving service issues Experience tracking technician productivity, labor hours, utilization, and KPIs Strong technology aptitude with experience using NetSuite or a comparable ERP/FSM platform Knowledge of OSHA requirements and field‑service safety practices Strong communication and people‑management skills Ability to balance technician needs, customer expectations, and operational priorities Commercial field‑service experience preferred Equal Opportunity Employer Jobot is an Equal Opportunity Employer. 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