Senior Hr Generalist

Job Description

Job Description

The Senior HR Generalist is responsible for supporting day-to-day human resources operations and providing guidance to employees and managers across key HR functions. This role focuses on executing core HR processes including employee relations, performance management, recruiting support, compliance, and employee engagement.

The Senior HR Generalist works closely with HR leadership and department managers to ensure consistent application of policies, support workforce needs, and maintain a positive and compliant work environment.

 

Key Responsibilities

• Support daily HR operations, including monitoring and responding to the HR inbox, handling employee inquiries, and ensuring timely follow-up on all requests
• Provide day-to-day support to managers and employees on HR policies, procedures, and workplace matters
• Support recruiting efforts by coordinating with Talent Acquisition, assisting with candidate flow, ensuring timely interview follow-up, and supporting hiring managers throughout the process
• Assist with onboarding and offboarding processes, ensuring a smooth and compliant employee experience
• Handle employee relations matters, including conflict resolution, investigations, disciplinary actions, and policy interpretation
• Ensure all employee relations cases are thoroughly documented, organized, and maintained, and prepare summaries or reports for HR leadership and the VP of HR
• Provide coaching and guidance to managers on employee relations issues, performance concerns, and proper documentation practices
• Support and guide managers through performance management processes, including documentation, corrective actions, and performance improvement plans
• Maintain accurate and up-to-date HR records, employee files, and documentation in compliance with company policies and legal requirements
• Assist with compensation and benefits administration, including employee inquiries and support with job or salary changes
• Provide support and guidance to the HR team and employees on workers’ compensation cases, leave of absence administration (FMLA, ADA, etc.), and payroll-related processes, ensuring accuracy, compliance, and timely resolution of issues
• Partner with internal teams and vendors as needed to ensure proper handling of claims, leave tracking, and payroll coordination
• Support employee engagement initiatives that promote a positive workplace culture
• Identify and coordinate training and development needs, including compliance and management coaching
• Ensure compliance with federal, state, and local employment laws, as well as internal policies
• Prepare and maintain HR reports, tracking logs, and basic analytics to support HR operations and leadership visibility
• Partner with internal teams as needed to support HR-related processes, audits, and initiatives
• Assist with HR projects, process improvements, and organizational initiatives
• Perform other duties as assigned

Core Skills

• Demonstrated ability to work independently, exercise sound judgment, and take ownership of outcomes within established guidelines
• Strong critical thinking and problem-solving skills, with the ability to assess situations and make informed decisions
• Solutions-oriented mindset, with the ability to identify options and resolve issues prior to escalation
• Ability to prioritize effectively, recognizing when to escalate matters with appropriate context and recommendations
• Clear, professional, and consistent communication skills with employees, managers, and leadership
• Strong alignment with departmental goals, processes, and expectations, ensuring consistency in HR practices
• Proven ability to manage multiple priorities, follow through on tasks, and resolve issues in a timely manner
• High level of accountability, attention to detail, and organizational discipline, particularly in documentation and compliance
• Solid understanding of federal, state, and local employment laws
• Ability to handle sensitive and confidential information with professionalism
• Experience supporting HR systems, reporting, and operational processes
• Ability to coach and guide managers on employee-related matters
• Bilingual English and Spanish preferred

Company Description

We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas!. Our team helps families

and businesses protect what matters most — through auto, home, life, and commercial insurance solutions built around

each client’s needs.

We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for

growth. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.
OUR CORE VALUES — “The harder we work, the luckier we are.”

• ️ PROTECT — We ensure the safety of our communities with robust, comprehensive insurance options.

• HELP — Our agents provide swift, personalized support to guide every client through their options.

• PROMOTE — We invest in our workforce with career paths and training for aspiring agents.

• BUILD — Every client relationship is built on trust and transparency, tailored to individual needs.

• EDUCATE & GUIDE — We empower clients to make informed insurance decisions with clarity.

• PROVIDE — Affordable, innovative insurance solutions made accessible through tools like our app.