Patient Engagement Coordinator
$20 - $22 per hourTown Square Health
Town Square Health
Patient Engagement Coordinator Location: Rochester, NY Reports to: Outreach and Education ManagerAbout Town Square Health Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we're growing fast, with expansion into multiple markets on the horizon. If you're bold, collaborative, and driven to make a real difference in people's lives, we'd love to have you on our team! The Opportunity This is not a traditional coordinator role.
As a Patient Engagement Coordinator, you'll be one of the first faces and voices of Town Square Health, meeting prospective patients in the community, following up with warmth and consistency, and making sure that the path from "I'm interested" to "I have an appointment" is as smooth as possible. You'll play a meaningful role in building our patient panel from the ground up, and your work will directly shape how people in the Rochester community experience us for the very first time.
The right person for this role brings genuine enthusiasm for connecting with people, a natural instinct for hospitality, and the follow-through to make sure no one falls through the cracks. Experience in healthcare is helpful, but a deep commitment to customer service and a passion for serving older adults will take you far here.
You'll have the opportunity to:
- Be a trusted first point of contact for Medicare-eligible patients and their families
- Represent Town Square Health in the Rochester community at outreach events and health fairs
- Help shape what a welcoming, patient-centered experience looks like as we grow
- Work alongside a collaborative team that is genuinely invested in doing healthcare differently
Patient Engagement & Recruitment
- Monitor inbound prospective patient inquiries daily and ensure timely, warm follow-up by phone and email
- Guide prospective patients through the process of scheduling their first appointment, answering questions and removing barriers along the way
- Maintain accurate, up-to-date notes and tracking on the status of all prospective patient inquiries
- Greet patients when they arrive and provide an exceptional, welcoming experience from the moment they walk in
- Collaborate with the Outreach and Education Manager, Director of Growth Marketing, and RN Practice Manager on patient engagement and recruitment strategies
- Attend community events as a representative of Town Square Health, engaging aging adults and caregivers to share information about our services and schedule appointments
- Prepare outreach materials and logistics in advance of events in partnership with the Outreach and Education Manager and Director of Growth Marketing
- Bring energy, professionalism, and genuine hospitality to every community interaction
You're organized enough to juggle multiple inquiries at once, adaptable enough to represent the organization confidently in the community, and grounded enough to bring warmth and consistency even on a busy day.
Most importantly, you believe healthcare can be better, and you want to be part of the team proving it. Qualifications
- High school diploma, GED, or equivalent
- 1-3 years of experience in a customer service, hospitality, or community outreach role
- Excellent communication skills and a natural ability to connect with people across backgrounds and ages
- Strong task management and follow-through; comfortable managing multiple inquiries at once
- Ability to work occasional evening and weekend hours for community events
- Reliable transportation for community outreach events
- Experience working in a healthcare setting is a plus, not a requirement
- Experience with phone-based customer service is a plus
- Mission-driven, collaborative mindset and a passion for improving access to high-quality primary care
- Hourly rate of $20-22/hr
- Comprehensive benefits package (medical, dental, vision, 401K)
- Consistent schedule with clarity on expectations around evening and weekend availability
- Opportunity to build something from the ground up
- Direct impact on how patients experience Town Square Health for the very first time
- Collaborative, mission-driven team
Equal Opportunity Employer Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Patient Engagement Coordinator in Rochester, NY vacancy
- ...most importantly… you love helping people. Your Role As a Patient Care Coordinator , you are the heartbeat of the patient experience . You are... ...patient interaction Assist with patient communication, engagement, and internal coordination Show up as an active, collaborative...SuggestedFull timeWork at office
$19 - $23 per hour
...chronic, and elderly Medicare Advantage patients. This population is typically underserved... ...in the home as well as delivering and coordinating across the entire care continuum. Job... ...Complete Care Assessment, and efforts to engage the unengaged Collaborates with the interdisciplinary...SuggestedWork at office- ...Limitless Physical Therapy Specialists in Rochester, NY seeks a Patient Care Coordinator to enhance the patient experience. This full-time role requires strong organizational and communication skills, with 1-2 years of customer service or healthcare experience. Responsibilities...SuggestedFull time
- ...player who is dependable, and hard-working. The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership. Essential...SuggestedFull timePrivate practiceWork at officeFlexible hoursAfternoon shift
- ...that prioritizes innovation, collaboration, and continuous development. Under the direction of the Manager, Quality, the Patient Experience Coordinator is responsible for developing the strategy and leading implementation to improve understanding and results across our...SuggestedFull time
- ...NY is seeking an Access Associate in Women’s Health at the Women’s Care Center - Rochester General Hospital. The role interviews patients, collects registration data, verifies insurance and precertifications, and explains financial options to patients. Per Diem, with...Daily paidMonday to Friday
- ...Job Description Job Description Role and Responsibilities Directly responsible for scheduling patient visits and assisting with coordination of client care and completion of specific tasks necessary in the operation of clinical services. Maintain HCHB tasks and...Contract workWork at officeWork from home
$18.82 - $27.32 per hour
...Performs various clerical duties related to the updating and organizing of information on the nursing units. Establishes & maintains the patient record on the unit. Answers the telephone in a professional manner and directs calls to appropriate individuals and/or takes...Daily paidFull timePart timeWork at officeLocal areaImmediate startFlexible hoursNight shift- ...Job Summary We are seeking a Medical Secretary to join our team! As a Medical Secretary, you will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer...Work at office
$19 - $22 per hour
...Job Description Job Description Dental Front Desk / Patient Care Coordinator Schedule: Monday through Friday Compensation: $19.00 - $22.00 per hour (Based on experience) Why Join Our Practice? Are you a warm, organized professional who loves creating a...Hourly payFull timeImmediate startMonday to FridayWeekend workAfternoon shiftWeekday work- Job Description Job Description St. John’s is leading and inspiring a shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living...Full timeMonday to FridayShift work
$21 - $23 per hour
...client-related correspondence, etc., to produce error-free work Track engagements with the use of Access software Paper and electronic filing of client information; maintenance of filing systems Coordinate internal or external communications between supervisor and others...Hourly paySummer workSeasonal workWork at officeImmediate startMonday to Thursday$22 - $26 per hour
...adhering to strict billing deadlines Perform other administrative tasks as needed including proposals, check requests, set up/roll Engagement binders, meeting agendas and minutes, tracking of state licensing, data management, team/office marketing needs, etc. Cross-...Hourly payFull timeWork experience placementSummer workWork at officeImmediate startMonday to FridayMonday to Thursday$21 - $23 per hour
...related correspondence, etc., to produce error-free work Track engagements with the use of Access software Paper and electronic filing of client information; maintenance of filing systems Coordinate internal or external communications between supervisor and...Hourly paySummer workSeasonal workWork at officeMonday to Thursday$14 - $23 per hour
...administrative skills to impact the lives of our patients and their families. As a secretary/... ...DUTIES AND RESPONSIBILITIES: Patient Engagement and Front Desk - Answering telephone &... ..., patient travel, etc. to facilitate coordination of patient scheduling, ancillary...Hourly payWork experience placementWork at office$16.75 - $18.91 per hour
...Unity Hospital Full time REQ_236662 SUMMARY As a Patient Service Representative, you are the warm and friendly point of... ...updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when...Full timeWork experience placementWork at officeLocal areaImmediate startMonday to FridayFlexible hoursWeekend work$16.5 - $21.5 per hour
...Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology... ...safety protocols, and provide directions to facilities if needed. Coordinate with the back-office staff for timely and effective care of patients...Hourly payWork at officeImmediate start$20 - $28.8 per hour
...: 2062 Salary Range: $20.00 To $28.80 Hourly Job Title: Patient Service Representative Department: Clinic Position type:... .... This position supports clinic operations through front desk coordination, provider assistance, and administrative excellence—all while...Hourly payFull timeWork at office- ...Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility work around your schedule Lifesaving medical technology *Spanish Speaking Preferred The Cardiac Management Solutions division of ZOLL...Contract workFor contractorsRemote workWeekend workAfternoon shift
$22 per hour
...demographics, insurance information, billing information, and patient balances. Completes the Agenda and Proactive Spreadsheet Weekly... ...and the Lead Administrative Assistant, such as productivity, engagement to care log, closed chart audit, monthly service delivery...Hourly payWork at office$27.88 - $30.28 per hour
...needs, proactively ensuring they are organized and prepared. Coordinate complex meetings involving executive leadership, internal... ...HR department team-building, recognition, and other employee engagement activities. Maintain accurate and confidential employee records...Full timeWork at office- A data analytics firm is seeking a Healthcare Data Analyst to work remotely. The successful candidate will analyze healthcare data, support claims auditing, and collaborate with clinical teams to enhance data intelligence. Required qualifications include a Bachelor's degree...Work at officeRemote work
- About the job Healthcare Data Analyst - Remote The Healthcare Data Analyst is responsible for analytics, financial analysis and claims auditing. This candidate will reside within the Analytics and Reporting department and will work closely with other members of the ...Remote work
- Healthcare Business Analyst Location: Rochester, NY Duration: 6+ months Rate: 40/hr Must have Medicare/Healthcare experience Will work closely with the 2 project teams and business partners. Will frequently need to facilitate requirement gathering...Work at office
$24 per hour
...venipuncture and capillary puncture on adults, neonates and pediatric patients; works with computer; communicates in a manner that promotes... ...motion including manual and finger dexterity and eye-hand coordination. Frequent standing, walking and bending required for...Work at officeImmediate startMonday to FridayShift work- ...the program schedule for clients and staff. Facilitates and engages clients in individual and group educational discussions... ...skills and similar information about important life skill. Coordinates and verifies client movement throughout the facility including...Hourly pay
$18 - $50 per hour
...time management skills. * Comfort using computers and performing data entry. * Ability to maintain confidentiality when handling patient information. * Someone who is dependable, adaptable, and interested in building a long-term career with Rochester Regional Health...Weekly payFull timeContract workTemporary workWork at officeMonday to FridayShift work$16 - $18 per hour
...Aide JOB SUMMARY: Under the general guidance of the Lead Clinical Aide, Clinical Aide will additionally perform a variety of patient care interventions leading to the management and structuring of the therapeutic milieu. Clinical Aides also assist with the non-...Work at office- ...to join their team in Town of Monroe, New York. The ideal candidate will be a self-starter, team player, and are expected to manage patient check-ins, scheduling, and billing accurately while providing high-quality patient care. A dental experience and an Associate’s...
- ...Under the direct supervision of the PSR Lead, the PSR is responsible for performing a variety of non-clinical duties in support of patients, clients, clinic medical providers and other ancillary staff following established methods and procedures. Duties/...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Engagement Coordinator. Be the first to apply!
Related searches
- patient care representative Rochester, NY
- patient assistance representative Rochester, NY
- patient access representative Rochester, NY
- health unit coordinator Rochester, NY
- unit assistant Rochester, NY
- patient relations representative Rochester, NY
- patient relations coordinator Rochester, NY
- dental patient care coordinator Rochester, NY
- patient access coordinator Rochester, NY
- medical secretary Rochester, NY



